Monotype font licencing shake-down
4 comments
·November 18, 20253rodents
dontdoxxme
> acknowledge the message
I think it is more nuanced than that -- they are sending a message via LinkedIn, is it really the company or a scam?
You should take time to respond appropriately and not be rushed in all cases. By acknowledging the message they'll want to continue the discussion. It's probably worth considering a standard response to approaches like this, along the lines of "Please contact us on generic-something@domain, I cannot discuss this on my personal social media account."
8cvor6j844qw_d6
I thought the standard procedure is to forward the message to the appropriate department. Never give any acknowledgement.
Macha
The business has no contract with Monotype, has conducted no business with Monotype, and has also (as they double checked) committed no infringement against Monotype. In short, the Monotype sales rep has no entitlement to any of the business' time.
“But before responding, the digital team would do their own investigation into the fonts we use and the licences we own so we could verify everything was in compliance. […] messaged a dozen or so more people from different parts of the business, hoping to hook just one person who would reply to the scary message they were sending.”
Piece of advice for the future: if you receive a message like this, and don’t want the sender to reach out to other people in your organization — acknowledge the message.