Apple is crossing a Steve Jobs red line
164 comments
·November 7, 2025gwd
strictnein
This is how Amazon is too with the movies and tv shows you bought. There's no way to search your owned library anymore. You just have to page through it to find what you want. And your library is hidden away behind a tiny little unlabeled icon in the upper right corner.
And, to make matters worse, you have things like the Charlie Brown Halloween Special, which Apple now owns the rights to. You cannot in any way search for the version you bought from Amazon. The only result Amazon shows is the result that would require you to pay for Apple TV. So you can either look through all of the stuff you bought from them, or find the original email for the purchase and click the link in there.
delecti
How are you browsing your Amazon content? I see search bars on the 'All Content' [1] page, and also on each individual page, like my movies and shows [2].
Though it seems like the interface is pretty rubbish in the Prime Video section [3], so maybe that's where you're looking?
[1] https://www.amazon.com/hz/mycd/digital-console/contentlist/a... [2] https://www.amazon.com/hz/mycd/digital-console/contentlist/v... [3] https://www.amazon.com/gp/video/mystuff/library
oh_my_goodness
It's true, and it sucks. But at least I didn't pay Amazon $1800 for hardware first.
DarKraD
The iBooks one situation is the worst for me. Underneaths it’s actually a really good epub reader with the infinite scroll set up. Perfect for one hand reading.
The front page got so annoying with all these trashy books that I eventually had to DNS blocking some iTunes/Apple endpoints. And now it just displays my current reading books, the previous titles and the daily goal every time I open iBooks.
tgma
Modern iPhones? iTunes/iPod sync still works just fine. However, you have to question if that’s what most people who use iPhone want. For one thing, mobile users don’t necessarily have a PC. Mobile is the main device for most users not PC which is different from 2007. Also, I bet many users prefer ad supported free music streaming services if they never pay for music over a system of organizing custom MP3 downloaded.
Arguably Android has a much worse and fragmented default experience with respect to having a decent jukebox music player that does it the old school way.
portaouflop
I haven’t used Apple devices back when they were good so I have always avoided all the built-in Apple bloat/adware.
Because I came from Windows this was already my standard assumption - I need to violently throw out all the built-in stuff and replace it with free and good software.
It’s funny because that means I never felt the same pain you feel; I just assumed that’s how operating systems are.
basisword
>> Modern iPhones don't come with a music player. They come with a music store, that you happen to be able to put your own music into. But it's not structured to help you play your music, it's structured to sell you what they want to sell you.
I would have argued against this in the past. But in iOS 26 they introduced the ability to 'pin' 6 favourite playlists or albums to the top of your library. Really useful. If you don't have a subscription (to Apple Music or iTunes Match) you don't get the feature. There is zero reason to do this other than to milk people for more money when they've already spent over $1k on the device and likely spent hundreds purchasing the music from iTunes Store.
amelius
An iPhone is a vending machine in your pocket.
(owned and operated by Apple, and __you__ paid for it.)
portaouflop
I disagree. You can disable all the apps—in fact never use _any_ app if you can avoid it altogether. Apps are inherently bad, and the web version is always better.
It didn’t have to be like this, but here we are.
I often go weeks without opening any app but the browser on my phone.
staplers
I very much doubt the execs understand how much they're damaging the brand for that little bit of extra revenue.
Our entire societal system is based on increasing revenue (due to inflation). Until we measure, define, and value experience in nominal terms through data, most leaders won't care because it will remain an estimate against hard data.edoceo
Consumers need actual choice too. Choosing between ad-infested music and no-music is crap. The option of music, sans PM-bloat doesn't exist.
Sub music with the thing you like.
Freaking heck, I've gotta dismiss ads on my BANKING APP just to deposit a check.
jmyeet
I have to rant about search in the App Store.
Pick any app you want and search for it. Ideally it has a pretty unique name and not just a dictionary wod. What will you see? The first result will always be an ad for a completely different app.
Google has long dealt with this problem with AdWords and search results. Google still tries to make the exact thing your searching for be the #1 organic result. Yes there are promoted links but they're not as prominent.
The App Store #1 result, which is always an ad, is quite literally half the screen.
I don't know how advertising works on the App STore but I suspect it's a CPM model not a CPC model (like AdWords). So Apple just doesn't care. But I don't think this would ever have happpened in the Steve Jobs era.
kace91
I don’t care about whatever Jobs thought, but honestly I do care about apple forgetting that the walled garden’s walls are tolerated only because the experience inside is better.
Their hardware is still amazing, but I’ve had enough issues with software quality and Cook’s penny pinching philosophy that I’ve bought a second hand laptop to explore moving to Linux.
So far, the experience is making me question whether my next main driver will be a MacBook.
jabwd
Yeah for me it has been degrading ever since the Settings app became an upsell app. I'm sorry I came here to change a setting not dismiss a notification on your latest failed service thing that requires 20,- a month.
kace91
It’s the push for services.
It’s the product ladder with artificial limitations like low fps screens or small storage to push you a bit more.
It’s bugs piling up because Marketing needs the next buzzword released.
It’s the aesthetics optimized for a screenshot rather than real usability.
It’s the feeling that their top talent is not able to deliver anymore, like their camera’s processing or AI features.
thewebguyd
> It’s the product ladder with artificial limitations like low fps screens
This one really pisses me off as someone who just had to upgrade their 2018 iPad Pro. The air would've been great, if it had a 120hz screen. I really don't need any other "pro" feature but I refused to tolerate 60hz in 2025 when every other device I own including my big desktop monitor is 120hz or more. But no, I have to spend an extra $500 for a higher refresh rate. I didn't even want the pro, I want a 120hz air so I can get the colors I want.
Nonetheless, because my screen was broken and I needed a new iPad, I forked over the money for the pro. Conveniently, they use two different magic keyboards so now that I'm "locked in" to the pro ecosystem, I'm forever stuck buying iPad pros unless I also want to have to buy a new magic keyboard that works with the Air line if they ever release a 120hz air.
Apple can easily differentiate the air from the pro in numerous other ways besides refresh rate, and yet they still continue to ship 60hz screens.
accrual
Yep. I have two un-dismissable notifications in the Settings app for two different AppleCare products. Can't dismiss them - you just have to have a red notification icon until they expire. Just turn off badges for the Settings app right? Sorry, the Settings app is mysteriously missing from the Notifications options.
basisword
>> Yeah for me it has been degrading ever since the Settings app became an upsell app.
I didn't really notice this until I setup an iPhone from scratch for someone. I normally just move from one to the other. The nagging from Settings is outrageous. It will never stop telling you to setup Apple Pay and Siri and offering Apple Care. It was like the experience of buying a PC in the 2000's.
cyberax
> I do care about apple forgetting that the walled garden’s walls are tolerated only because the experience inside is better.
Why would they care if they can just lock the gates and put some barbed wire on top of the walls? What are you going to do, move to Android?
kace91
>What are you going to do, move to Android?
Why not? If ads are coming anyway why pay the apple tax.
pzo
Sadly iPhone sales and revenue saturated like 4 years ago (and the same for Mac, Wearables and iPad [0]). They focus now a lot on growing revenue from services. Which is kind of sad because they have still much room to grow Mac and iPad:
- just make iPad more useful and support MacOS - it's not gonna canibalize Mac, they sale each year 2x more iPads than Macs and 12x more iPhones than Macs.
- make macbook Pro standard with 32GB RAM / 1TB drive (macbook air with 500GB) and cheaper upgrades. It's not like those chips are expensive. Better to sell 2x more devices with smaller margin than holding to your margin like virginity.
As for services they could go other way:
- be AI gateway like OpenRouter and charge user 10% for token credits topup like electricity bill. Devs then don't have to setup back-end, protect API key, setup billings, auth etc or charge end user more with subscription.
- make powerful Apple TV or cheaper Mac Mini for all users. Create a distributed computing platform that user can opt-in. Now you are competing with CloudFlare. Those devices normally do nothing during night but could generate/compute stuff, execute some lambda in sandbox, work as a proxy. Give 30-50% for device upgrades for such users that opted-in for 2 years.
[0] https://stockanalysis.com/stocks/aapl/metrics/revenue-by-seg...
polyomino
They don't put MacOS on iPad because they want MacOS to slowly die and make App Store the only way to install software. This has nothing to do with cannibalizing Mac.
hshdhdhehd
It is worrying that the machines many of HN rely on are the minority of their revenue so they'd not even flinch financially to mess up that product line. TF for Linux/x86/arm as an alternative ecosystem that is not controlled by one party.
skylurk
You might be right, but if MacOS dies, how will Apple develop for iOS etc?
hshdhdhehd
And app developers too. Maybe sister comment about something cloud. Can fleece devs for more money too, bonus!
iknowstuff
probably some subscription cloud environments
imglorp
> They focus now a lot on growing revenue
Explain like I'm five, how does a multi trillion dollar company expect to keep growing revenue forever? Are they planning to keep enshittifying user experience until revenue dives?
pzo
you omitted the most important 2 words from my quote: "growing revenue from services". If you read other part of my post I shared ideas how they could grow revenue without enshitification.
After that saturate they can keep innovating like xiaomi - they build plenty of useful home products so apple can as well.
basisword
Maybe they should stop focussing on 'growing'. Isn't nearly $100bn in profit per year enough??
duxup
Ads in Maps and how that contrasts with the customer experience is the message here.
I'll be honest, I'm tired of the "steve jobs wouldn't" and "apple dying" articles, they're oh so shrill and tiresome and I think Steve would have changed with the times too ...
Steve aside, I find this particular article's observation that ads in maps is a bad customer experience something I can agree with.
m463
> "steve jobs wouldn't" and "apple dying" ... shrill
I think these are fans of apple who have lost something.
Personally I think steve jobs was a good integrator - he got people together. Sometimes the people were apple <-> customers, sometimes music industry <-> computers, etc
If there was controversy, he stepped in and lead - and stepped into the spotlight and explained.
I don't see the same sort of leadership nowadays. Controversies like the app store woes, pricing, monopoly behavior, bad service to developers, even tariff stuff.
Also he was good at creating/choosing new next products and killing not-quite-there products.
yeah, but that ship has sailed.
ToucanLoucan
I think what Steve added to Apple more than anything was being the biggest asshole in the room who was willing to point at a fellow high-up person and tell them their idea sucked ass, and you may be surprised to read what comes next, I think that's critical to a good product line. There are numerous problems caused by having too many stakeholders, too many cooks in the kitchen if you will, steering your given ship, and sometimes exactly what you need is one guy who knows damn well what needs to be made, and isn't afraid to tell you to take a hike if you want to die on the hill in question.
That all being said, he got it wrong a lot too. You have the good decisions: the original Macs, the iPhone, banning Flash from iOS, backing Pixar, demanding the iPad Mini be better before it goes to market, etc. But he got it wrong a lot too: the Apple III, very strict App Store policies, not replaceable batteries in the iPhone which would eventually infect every Apple product, and I'm sure there's plenty more.
The one thing though that prevents me from truly looking up to him though is he was, by all accounts, an absolute fucking asshole to work for. I appreciate a man with a vision absolutely, as should be evident, but there's also something to be said for being able to navigate those difficult conversations with class and kindness, even when you need to tell someone their idea sucks ass, you can do it in such a way where they don't want to quit outright. And those failings were mirrored in Jobs' personal life, too. Dude just had no fucking ability to People at all.
So yeah. Complicated guy. I think he represents both the best and worst of what can happen when you empower one person with a lot of good ideas- and some bad- to lead a company. I think it's broadly a good thing; and I also think if I worked under him, I probably would've ended up knocking a tooth of his out.
Pamar
About non-replaceable batteries: from what I understand, if a battery can be replaced by any random device owner you must design it with a robust cell to avoid risk of it being punctured, breaking, being crushed.
And therefore you have more shell, less actual battery and therefore it lasts less.
This does not mean that I believe this was done exclusively for altruistic reasons. More like: this will result in a slightly better experience for the user... and more revenue for Apple. So let's do it.
jiggawatts
I’m convinced you can’t have your cake and eat it too. There’s no nice way to call someone’s baby ugly. They’re going to be upset, no matter how delicately you phrase it.
Worse still, if you’re too polite, many people won’t “get” the message.
“Oh, he just thinks my baby has interesting and unique features.”
microtherion
Yes, I agree that ads in maps would be a bad customer experience.
But "The customer experience was all-important" is a bit reductionist. The hockey puck mouse stuck around for years after it became clear it was a poor customer experience. And I have cursed desktop Macs countless times for having all their ports in the back, because Jobs disliked seeing them, customer experience be damned.
gretch
Or how the iphone 4 antenna was obstructed by normal holding of the phone (including poses in apple marketing materials), and then steve just told everyone they were holding their phones wrong.
ndepoel
Honestly, I think that if Steve Jobs had lived, he would have continued to push the industry in a direction more aligned with his tastes, others would have followed suit, and whatever hot topics we'd be discussing today, they would be very different from the ones we are discussing now.
apples_oranges
He seemed very content in the end that Apple is on the right track and set up correctly for the future. I don't think he was talking about profit margins, but rather about the soul of the company, if there is such a thing.
xp84
Sad but probably true. I hadn't really considered that aspect. Anyone so influential no doubt changed the whole Zeitgeist, not just their own company's course.
rhetocj23
Correct. This is something that is becoming increasingly apparent with time.
furyofantares
Ads is a red line for me too. They're in the App Store and I hate it.
Adding ads to anything is going to make it significantly worse for me immediately - and I expect it only to get worse from there as the customer of the device or service is no longer the only customer of the product, and the more money the ads bring in, the more the needs of the advertisers will be weighted.
AlexandrB
Ads in the App Store continue to be a bad customer experience as well.
waylandsmithers
Anything you search for, the first thing at the top of the list is an ad from a competitor!
kelnos
> I think Steve would have changed with the times too
That's the thing that annoys me whenever someone says "what would $DECEASED_PERSON do?" We can't know! Maybe we can make an accurate guess about what Steve Jobs would have done in 2011, but it's really hard to say what he would have done in 2025, had he lived. Not just because people change over time (he was 56 when he died, and would be 70 today), but because business requirements and practices change over time, and executives -- even Jobs -- adapt to those changes.
Maybe this is exactly what Jobs would have done: resist adding advertising for years and years, but finally in 2025 decide it's necessary for the business in some cases.
(But I also agree that this sort of thing is garbage for the user experience. In my fantasy world, advertising doesn't exist, at all.)
wrs
Of course we don’t know. But regarding this specific example, bear in mind that Apple is in vastly better shape as a business than it was in 1999. So if that argument didn’t work on him then, it doesn’t seem implausible that it wouldn’t work now.
pqtyw
Or the opposite. The Apple might and/or its execs might think that they are in such a dominant position that purposefully lowering UX to extract a few extra pennies from their users won't cause any short term harm.
While back in the 90s the brand/reputational damage might have destroyed them.
xp84
> decide it's necessary for the business
Necessary? That implies that there is some real threat to the business that needs to be countered this way -- which is laughable.
Even Tim Cook had enough spine to make a principled stand once: he told activist investors in 2014 that if they didn’t like Apple’s commitment to environmental responsibility, they should sell their shares. Steve had twice the principles as Cook (on issues he cared about at least), so I don't think he'd allow "the investors want even greater growth" to force him do something he found gross and degrading to the experience.
kelnos
> Necessary?
Necessary, beneficial, has more upside than downside, whatever way you want to slice it.
> Even Tim Cook had enough spine to make a principled stand once: he told activist investors in 2014 that if they didn’t like Apple’s commitment to environmental responsibility, they should sell their shares
I feel like this is actually support for my argument that people change over time (either naturally, or to adapt to the times themselves changing): I cannot for a second imagine Cook making this sort of statement today.
teaearlgraycold
The ads in Google Maps are fairly tame by modern standards. Of course, Apple can afford to not make this change and I hope they abstain. But it’s really not too offensive in my opinion.
qwerpy
> fairly tame by modern standards
That means they’re still early in the ad-ification of the product. After a few dozen “what if we increase the ad density” A/B tests later, we’ll get to the point Google search is now. Except with maps you’re stuck using the app without an ad blocker.
wat10000
I usually don't like those articles, but I think this one has a pretty good point.
If it was just "Steve said no to ads in MacOS X, so it's a betrayal to put ads in Maps" then I'd be right there with you. We got a lot of these. "Steve wouldn't have accepted the notch." "Steve wouldn't have made a VR headset." These are both baseless and boring. Even if it's true, so what? Steve specifically told his successors not to ask "what would Steve do?" And the objection is vague stuff about aesthetics or customer appeal or whatever.
This one is more interesting than that by focusing on the customer experience angle, and there's little room for disagreement on that. I might argue that the notch makes for a better customer experience, you might argue it would have been better without it, and we're really just putting our opinions onto a dead man. But it's very hard to make the argument that adding ads to Maps makes for a better customer experience. Doing it isn't a matter of having different tastes or opinions than Steve had. It's directly going against a fundamental principle he had for the company. "Steve wouldn't have made Maps look like that" would be tedious, but "Steve wouldn't have deliberately made the customer experience worse in order to make more money" is a message I can get behind.
skhameneh
The very first thing I saw from Apple that, IMO, Jobs would have vehemently stopped was the two-toned back on the iPhone 5.
That said, the iOS 26 release is abysmal. The only redeeming thing for me has been the enhancements to Stage Manager, everything else with the UI/UX is such a mess that every day it seems like I'm discovering something new in the realm of awful design. And this isn't limited to minor nitpicks, there are major CTAs that are essentially "black on black" and practically not visible below 50% screen brightness and not acceptably visible at max brightness. Just last night I noticed the browser tabs will render full color content behind the text. It's so bad I've been considering cataloging screenshots and writing about it, because some of it's laughably bad.
hbn
> The very first thing I saw from Apple that, IMO, Jobs would have vehemently stopped was the two-toned back on the iPhone 5.
The iPhone 5 was revealed a year after Jobs stepped down as CEO and his death shortly after. The design was almost surely locked in while he was still CEO.
The original iPhone had a 2-toned back too.
btown
I have no doubt that the team behind Liquid Glass had the same noble motivations as the team behind Microsoft's Metro Design Language in 2010.
In a crowded market, making a completely innovative visual identity is often the only option. One hopes that the result is that the words "forward-looking" and "trend-setting" and "loyalty-inspiring" and "inimitable" begin to apply. And if they pull it off, more power to them!
But there's a matter of taste as well as novelty. And while there were many incredible things about Metro, history bears witness to how much Zune and Windows Phone and Windows 8 have become beloved household names in the decade-and-a-half since.
I do think that Jobs would have signed off on the motivation behind Liquid Glass. I do not think he would have signed off on Liquid Glass itself.
conductr
> I do think that Jobs would have signed off on the motivation behind Liquid Glass. I do not think he would have signed off on Liquid Glass itself.
Agree. Jobs took big swings like Liquid Glass but, perhaps the most important part that’s missing in present Apple, he was obsessive about ensuring the swings were executed to a high standard. He was hands on in this pursuit.
It’s actually weird to me that a company so large, so well compensated, so profitable, so prolific, etc can’t seem to care enough about the details without a Jobs-esque foot on their neck type leader to be afraid of.
busymom0
I am running the latest iOS 26.1 and it's still very buggy. The most annoying one is that anytime I either restart my phone or update the phone (which restarts it), the wallpaper changes to all black.
That wouldn't be so bad if the borders around the Home Screen icons didn't look so ugly with black background.
tartoran
Iphone user here. I have to admit that the IOS UI/UX has become really tiring and at times I'm utterly confused by inconsistency, a total contrast from the early days IOS when everything was consistent and intuitive. The silver lining is that I am using my Iphone less and less.
metabagel
I ran a reverse image search on the image of Steve Jobs, and couldn't come up with anything, so it does appear that it might be AI generated, which I don't approve of.
asadotzler
It isn't obvious to you that it's AI? You had to look it up? Please get more familiar with actual photographs, maybe skim a few AI free photo sites or, oh, I don't know, buy a few coffee table photo books and develop some discernment, because that one is about as obvious a fake photo as a stick figure would be. It's truly gross.
halapro
Right? I only generated a single AI picture of myself and it had that exact shading seen in this picture. Extremely obvious.
monitron
Same reaction here. I think the author certainly crossed a line by using a diffusion model to publish an image of a dead famous person doing something he never did.
jjtheblunt
it's super distasteful, i thought, having seen steve jobs in person face to face
null
furyofantares
It sure looks it. It was my assumption the moment I saw it.
roywiggins
Is that AI Steve Jobs in the header image? Pretty uncanny and takes away from the article.
amatecha
Yeah especially since it probably wouldn't take long to scrub through some WWDC presentations of his to find him holding up his hands like that (or a gesture of comparable meaning)
jaredcwhite
There's something way off about that image, I'd bet money it's AI. Gross.
asadotzler
It's death porn gross AI slop, 100% and immediately obvious to anyone who isn't coming of age in the slop era.
sjm
Yes. Pretty hypocritical for an article about "crossing red lines" to use AI slop for an image of a real person. Very disrespectful.
roywiggins
it also just looks awful and only about 80% like the guy
inshard
Local businesses with better quality usually have better ratings in maps and better economics—higher margins, repeat customers, lower acquisition costs. And since only nearby places can compete, you get real competition on merit instead of a race to the bottom with faceless competition. Good ads solve a real problem: helping people discover great spots in unfamiliar cities.
Jobs saw something with iAd.
The problem is simple auction mechanics favor whoever has the deepest pockets. A mediocre chain with fat margins outbids an amazing local place, even if the local spot delivers way more value. You’re optimizing for who can pay, not who’s actually good.
The fix this, you weight bids by quality signals like ratings, time spent and repeat visits.
Now ads amplify what’s already great instead of just selling visibility.
Users get better recommendations, good businesses win, and Apple builds trust. That’s how you turn ads from a tax on attention into actual product value—and an improved user experience.
raincole
What's with this uncanny AI Steve Jobs photo? I hope blog writers have red lines too.
The sentiment of this article seems to be praising Jobs as a protector of user experience. And the author doesn't have the decency to use his real face?
dilap
They crossed it definitively, and still unbelievably, to me, when they started showing ads as the first result in App Store search. For a long time searching "ChatGPT" in the AppStore would surface a rip-off clone w/ a lookalike icon as the first result. How many thousands of users inadvertently downloaded the clone, paid for it, and were, basically, victims of a scam, facilitated by Apple? (Now the first result for ChatGPT, Claude, Grok is at least the correct first party ad, though this almost seems like extortion on the part of Apple.)
(Software quality has also fallen off a cliff, though that's more a loss of instutional competence, I think, than active anti-user behavior motivated by avarice.)
conductr
I think they’re trying to replace the hole they expect when the app stores are forced to be open. It is sad they lack any plan other than ads, it’s a complete lack of imagination from what is supposed to the one of the most innovative companies on earth. I feel this is a more worrisome signal than anything.
827a
I think you can point to the actual day Apple started this decline they're still on: September 16 2015. That was the day Apple News was released, which I think as a product perfectly encapsulates near-everything wrong with Apple in one convenient package.
> From that point on, Steve would go on to spend lavishly on things that improved the experience, and he would reject—often brutally—any idea that diluted or harmed the experience. ...I’ll go out on a limb and say that uninvited advertising is not normally equated with a better customer experience.
YES!!! SOO much of the Apple user experience has degraded due to this. I can't listen to my own music that I bought on the Music app, without being interrupted asking if I want Apple Music. I open up the Books app to read Winnie the Pooh to my son, and the opening screen has loads of random trashy romances to try to sell me. I go to comfort read Ender's Game, which I did buy though the store a decade ago, and it helpfully "groups" it with the other four (!?) books in that series which I haven't bought, as if to say, "Don't you want to buy these too?" NO! If I want to buy them, I know where to find them!
It is SUCH an unpleasant experience. EVERY time I open the App Store to update some apps, I'm angry that I have to wander past advertising assaults to do it. EVERY time I open the music app to play an old favorite, I'm angry that I have to go past the advertising assault. EVERY time I open up the book app, I'm angry that I have to go past the advertising assault.
I very much doubt the execs understand how much they're damaging the brand for that little bit of extra revenue. The see the extra revenue, but they don't see the lost brand, or the people that switch away. Is it really worth it?
ETA: I don't think it's an exaggeration to say:
Modern iPhones don't come with a music player. They come with a music store, that you happen to be able to put your own music into. But it's not structured to help you play your music, it's structured to sell you what they want to sell you.
Modern iPhones don't come with an e-book app. They come with a book store that you happen to be able to upload some of your own books into. But it's not structured to help you organize and read your books -- even the ones you've bought; it's structured to sell you more books.