Occasionally USPS sends me pictures of other people's mail
140 comments
·July 21, 2025sroerick
mystraline
You can solve this.
Contact your federal senators and/or federal house reps, and tell them that USPS is sending pictures of other peoples' mail.
Or if you dont want to do that, then contact USPS Office of Inspector General. uspsoig.gov/
The IG's are absolutely terrifying if you're on the wrong side. And you're 100% in the right, and they're in the wrong.
1a527dd5
I have a version of this; I have the email {{popular-asian-surname}}@gmail.com and I've seen _everything_.
I've had many many bank statements from India.
I've had someone in California order a brand new BMW and got the details for collection.
I've had paypal invoices and statements (this is one funny because they refuse to action the delink).
I used to reach out and tell them I didn't sign up for their service. But honestly, after doing it for a few years I gave up.
Now, I mark as junk and move on.
The best one I had was a dating site in Canada, I got it while sat next to me partner.
bigstrat2003
I have one like that. I have the email first.last@gmail.com, and I have a very uncommon last name. Lo and behold, Google let some dude in Australia who happens to share my name sign up with firstlast@gmail.com. According to the docs the two should be equivalent, so they shouldn't have let him sign up, but they did... and now I get his email all the time. I have gotten job offers, bills from medical offices, even one follow up email from his therapist. And lots and lots of ads, of course. I have tried to let people know (when it's a real person contacting me) to let this guy know about the email situation, but either they don't reach out to him or he doesn't care. At this point I just delete all the emails meant for him without reading them, and figure if he misses out on a job offer or something... I tried my best.
Still, bizarre that the situation was allowed to occur in the first place by Google. Clearly they need to beef up their account creation checks a bit.
dantillberg
If this story is true, this would appear to be a simple vector for hijacking email intended for other gmail users. Hard to understate the severity if true.
Have you tested whether you can receive email directed to firstlast@gmail.com? Perhaps theirs is really firstlastt@gmail.com and all their contacts "correct" it.
wcoenen
I once got an email about the funeral arrangements for somebody's mother. I know this person very well, because he uses my email address for everything. I know what internet subscription he has. I know where he bought his e-bike. Where he goes on holiday. Etc.
And he's actually not the only person doing this! As far as I can tell, the only unusual thing about my Gmail is that it's relatively short and has no numbers. I suspect people just forget to add the digits at the end of their own address.
thesuitonym
I have the opposite of this. My primary email address is hello@firstnameMIlastname.com. But there's another guy who has the same name, and doesn't include his middle initial in his domain. It doesn't appear that uses hello@, so maybe he doesn't get my mail, but there have been many times where someone insists they've sent me something, only for me to find out they didn't include my middle initial and were sending stuff to him, despite the fact that I sent them my email correctly. Why didn't they just copy and paste?
streetnoodles
I get a lot of random email for other people with the same first initial/last name as me. I had one specific person using my email for a lot of things.
I just canceled her membership in a bowling league, and when the league reached out to ask why, I told them I have no idea who <her name> is. I stopped getting email meant for her after that.
kstrauser
Ugh, I could've written this. I have my HN username at one of the old webmail providers. I log in there about once a year to keep the account live (because said provider re-issues unused accounts after a while). Each time, I see another person's info. My name isn't freakishly unusual, but neither is it John Smith.
I've used my personal experience in a design meeting where some newer PMs were IMO unreasonably sure that users wouldn't mistype their own email address. Oh, let me tell ya, they absolutely 100% do.
DavidSJ
I once got an email about the funeral arrangements for somebody's mother. I know this person very well, because he uses my email address for everything. I know what internet subscription he has. I know where he bought his e-bike. Where he goes on holiday. Etc.
I was expecting this person to be you.
gsharma
My HN username is also my gmail. I've got most of the stuff you mentioned, including unencrypted copies of US tax returns (with SSN) and house buying paperwork.
> I used to reach out and tell them I didn't sign up for their service. But honestly, after doing it for a few years I gave up.
Same here. It's surprising that most of the services don't use double-opt in before sending emails.
Some day, I want to use an LLM to identify those emails and label them.
firesteelrain
I had someone send me their entire credit report. Luckily I am not a scammer and I deleted it for them. They sent me an Amazon gift card to thank me for not stealing their PII.
I get DoorDash order notifications, Uber notifications, etc
I am not sure how they signed up with my email as I never got a sign up notification
Part of this also is because email / gmail is not case sensitive Jsmith@gmail.com is the same as jsmith@gmail.com. I see a lot of Jsmith vs jsmith (like how I actually use my email).
Nothing is getting stolen from me but not sure how this is actually working for people.
fsckboy
>email / gmail is not case sensitive Jsmith@gmail.com is the same as jsmith@gmail.com
gmail is not case sensitive. email systems are allowed to be case sensitive, most choose not to be. This used to be an issue to deal with when pre-internet legacy email addresses (like Lotus Notes corporate email, or Outlook/Exchange systems) were put onto the internet.
IAmBroom
Email systems are allowed to be within their own domains. If an email is sent from Yahoo.com to Gmail.com, case is irrelevant.
So, assuming case matters is foolish.
saghm
Gmail also parses out periods in the address. j.smith@gmail.com will go to the same place as `jsmith@gmail.com`.
yakk0
I have firstnamelastname@gmail.com and it surprises me how many other people have my same name. I get so much unintended mail, usually to firstname.lastname at gmail. I have found that in a lot of cases they have forgotten a middle initial. I usually let it go as spam unless it looks important like a credit card. What frustrates me is that these companies will not interface with me at all, sometimes not even leaving a note on the account.
I understand from the security side why they wont, but I wish there was something they could do. I could easily log in and change a password then cancel the account, but I figure there's probably some legal trouble if I did that.
tastyfreeze
This is an useful to know for websites that incorrectly mark the address as invalid for a '.' in the local portion.
nottorp
Everyone I know that made an email on the major free providers using just a common surname (and maybe initial) in some language are getting other people's communications.
It's like regular people don't use email unless forced to and forget what it is when giving it out...
withinrafael
Yep, same here. I've closed accounts folks opened with my email address, sent replies to humans confused why I haven't shown up to an appointment, etc. I just can't stop the flow of emails from these folks using my email address for seemingly legitimate business.
Google doesn't offer anything in the way of migration or consolidation of various email-linked data (e.g., store purchases) so I just let mail accumulate and delete everything manually once every few months.
huslage
I briefly had {{firstname}}@gmail.com back when it was invite only. Man that was a mistake.
anonu
This happens to me too - mostly from people in South America: i get their phone bills, receipts, etc... And now the knock on effect of spam is crushing my inbox. I know its spam related to these emails because its all in Spanish. I am thinking of abandoning my gmail to something new.
DamnInteresting
I use Informed Delivery for my PO box since I don't get much mail there. The worst thing about it is that the USPS uses the system to announce when there are new episodes of Mailin’ It! - The Official USPS Podcast.
They send the daily digest saying "You have 1 mailpiece arriving soon." Instead of the usual picture of the 'mailpiece', it's an image illustrating the episode. There is no physical mail corresponding to this alert, it's electronic junk mail. Spam. Ugh. There is no opt out for these apart from canceling the service entirely.
dml2135
Physical junk mail is the USPS' bread and butter, so it's not surprising that they have no qualms about sending email spam either.
phyzome
That would be an instant service cancellation for me.
creer
Yep. Informed Delivery is mostly spam. (They recently added a note, something "no physical mail with this notice" - I guess others than me had started flagging them as lost.)
Informed Delivery also highlights mail lost in (some part) of the delivery process. Such as delivered to the wrong PO Box or the wrong address, or who knows what other creative methods they might think of. Then there is a process to point that out and "trigger a search"... and get only automated "Eh, what are you gonna do" kinds of answers.
Can't wait for being able to stop receiving paper entirely. Which will be a while because the other guys (the online guys) also love to build broken systems.
sitzkrieg
i lost my mail for a while when i was using informed delivery. i tried the lost mail report on a few hand written letters i saw scanned and never received. nothing happened lol
i stopped using the email notifications and check it occasionally now
xp84
Practically speaking, the outsides of envelopes addressed to you are much more like unencrypted HTTP traffic were: Trivial for many people other than sender and receiver to become aware of, therefore it's advisable to not print interesting secrets on the outside of mail in the first place (and indeed, you can just address mail without any front-facing return address or any return address if you don't want a chance of that data leak through any means).
Probably half of people get their mail in an unlocked mailbox that anyone can casually open and peek at before you get home from work. And every postal worker can of course see the information as they handle the mail.
Not saying that's ideal, but just pointing out that this doesn't represent a tremendous loss of privacy.
lxgr
Exactly: Readable to anyone (that can insert themselves into) the delivery path – which is only very few people.
Just because there's other privacy issues with physical mail doesn't mean there ought to be even more when it comes to digital mail notifications.
joecool1029
I have an even better version. I rent a small PO box and I keep getting the condo management company's mail meant for the next PO box over. Interestingly enough while informed delivery worked in the pilot program, they kicked it out when it was launched because my box is commercial. So I don't know when mail is inbound and just have to check when I think there's something.
I sometimes only check the box once a month, and it's not uncommon it's full of bill pay checks for people's rent lol.
duxup
I wonder he he also receives that mail or was going to but someone caught it?
My post office for a good year was horrendous about delivering me my neighbor's mail. I felt like a Jr. Mail Carrier in training ;)
Last few years they've been SPOT on.
I tried informed delivery but honestly it's more of a hassle for me as my wife says "this should have arrived today" and of course it doesn't so she thinks it's stolen and ... it arrives 3 days later.
PopePompus
Hand-delivering mail intended for my neighbors, that was mistakenly placed in my mailbox, is how I met most of my neighbors. The sloppy USPS is an important part of my social life.
UncleOxidant
USPS has a few times delivered items to our address which were intended for the recipient 1 block north with the same street number. It's how I've started to wonder if they might be Russian mafia all over there in their track suits.
pwg
> it's more of a hassle for me as my wife says "this should have arrived today"
Same here (minus the "stolen" part). Wife overlooks the disclaimer on the page saying "delivery soon" and assumes that today's photos should be of today's deliveries. Continually pointing that fact out has not (yet) dissuaded her from this belief of "today's photos equal today's deliveries"
nemomarx
I get that with normal tracking lately too, like Amazon reporting something is delivered the day before it actually shows up. Have we misaligned some metric where now shippers want to announce stuff early so they can claim speed?
zippergz
I've definitely gotten the sense that the flip side of that is happening - in many cases, items get marked as "shipped" when the label is printed, but often shippers don't hand the package off to the carrier until days later. I can't prove it but sometimes it very much feels like sellers, especially on platforms like etsy and ebay, make sure to print the label immediately and mark the item as shipped so they can claim fast shipping, but then are in no hurry whatsoever to actually get the package in transit. Maybe this is not nefarious and is just a side effect of the way the systems work together, but as a customer it's pretty annoying. For me it's less about how long it takes to get the item and more about feeling mislead on whether it is actually on its way or not.
Symbiote
Delivery companies in Europe have an initial status of something like "notification of package received", which should be followed by "package received from sender".
I assume they do this to avoid complaints of slow delivery when the sender takes a whole to post the item.
crazygringo
That definitely happens, I don't think it's intentionally nefarious though.
They tend to package and label orders as they come in, that's the only thing you can do to be efficient -- you can't let them build up.
But then they only drop off (or get pickup) 2x/week, e.g. Tues and Fri. Which might be fine if that's what their shipping times indicate.
But then the buyer gets confused because they assume it was mailed immediately, which it wasn't. But there's no way for a seller to print shipping labels from eBay in advance without eBay marking it as "shipped".
It gets even more confusing because with bulk pickups or dropoffs, they often don't even get scanned when the carrier receives them. They won't show as actually in the carrier's hands until they reach the first major hub, which can easily be a day or even two later.
nobody9999
>I've definitely gotten the sense that the flip side of that is happening - in many cases, items get marked as "shipped" when the label is printed, but often shippers don't hand the package off to the carrier until days later.
AIUI, Amazon's policy is that credit cards don't get charged until the order ships.
As such, some shadier folks will create the label long before the item is actually shipped. However, since the label has been created, the order is now marked as "shipped" and the credit card is charged even though nothing has been packed, let alone actually shipped.
stetrain
That is an incentive for some shippers for sure, and it gets pushed down onto the (often overworked) delivery drivers. They have metrics on how many things they should deliver or attempt delivery each day and are sometimes judged harshly on those metrics.
I have multiple times seen an "Out for Delivery" package switch to "Delivered" or "Delivery Attempted" at 10pm, presumably when the driver ended their shift and didn't want to be penalized for the undelivered packages. They usually showed up the following day.
crazygringo
> I have multiple times seen an "Out for Delivery" package switch to "Delivered" or "Delivery Attempted" at 10pm
Exactly this, it's infuriating.
And you can usually tell because a) it's marked as delivered at a time rounded to a perfect hour, like 2:00 pm or 9:00 pm (not 8:34 pm), and b) there's no delivery photo, when there always is otherwise.
But yeah, it's the driver not being able to make all deliveries (probably not their fault), but needing to fake the metrics. Usually they drop it off the next day or two days later, but other times it just gets lost, and it's harder to get a refund from the seller because it says delivered. So e.g. eBay will side with the seller in a dispute.
pwg
> like Amazon reporting something is delivered the day before it actually shows up
I feel like this one happens because the driver needs to meet quota today, so they scan the package delivered today, then when they are in the area tomorrow they actually deliver the package.
Unfortunately, this makes "delivered today" not a reliable indicator of "I actually received the package today".
duxup
Also, lots of emails. For some deliveries I get an email from the carrier, the company I bought the thing through, and someone who handles the actual thing on the other side of the retailer. App notifications. Like guies I get it ...
Amusingly, for some obscure software, I write those emails ;)
JohnFen
> My post office for a good year was horrendous about delivering me my neighbor's mail.
Mine still is. Misdelivered mail has done more to help me get to know my neighbors than anything else. It's pretty community-building.
wombatpm
My house number is 110. My neighbor at 116 bought a condo in Florida. Why do I know this? Because for 3 months I was getting all of his HOA correspondence. People make mistakes. Technology just allows people to make mistakes in seconds that would have taken minutes before.
sitzkrieg
yea but getting your address wrong in a major purchase is a dipshit move.
kube-system
No, these scans happen in sorting facilities in automated machinery far before delivery. A human still delivers the mail.
duxup
>A human still delivers the mail.
Yes I'm aware of that ;)
saghm
In my anecdotal experience, changes in how much of your neighbor's mail you get often ends up being due to a change to which individual carrier is delivering to your address. For over a decade growing up, we got our mail delivered by an exceptionally chill guy named Bill. As kids we'd get excited and run up when we saw him because he'd chat and joke with us, and he knew my parents by name and would chat with them often as well. We never got anyone else's mail from him, and no one ever got ours. Eventually, Bill got transferred to a different route, and the new person who delivered on our street would inexplicably stuff as many letters as he could into the insides of magazines going to a given address, and there was a high rate of getting our neighbors' mail inside of our magazines. When this first happened, my mother tried bring this up with him nicely, but nothing ended up changing. I can't remember how receptive he was to the feedback, but my mother didn't try to bring it up with him more than maybe once after that because she could tell it was a lost cause, and whenever it happened she'd roll her eyes and say that Bill would never make a mistake like that.
After college, I lived in an apartment for over four years where apparently the woman who had previously been in it switched to a different apartment in the same building (which was quite large, so I don't think I ever met her). In the first couple of weeks, we for a couple pieces of mail of hers that we'd leave with the doorman, and he'd give it to her (or maybe have it put in her mailbox instead), and this stopped happening after that for a while. A few years later, we started getting some mail for her again out of nowhere, and the first time I brought it down to the doorman, he mentioned that the person delivering mail to our building had switched recently. I have no clue why someone who hadn't delivered to the building before would be inconsistently delivering mail to her old address, but it basically never stopped happening during my remaining time there.
duxup
I suspect the same. Over the years I've gotten waves of bad and good and honestly the bad just seemed like someone not paying attention to how much of the pile they grabbed ;)
If I got a bad delivery I got a lot of other people's mail, like someone not paying attention and just grabbing multiple addresses at once and tossing them in my mailbox.
jchw
I've noticed this too.
That said, it's not really terribly unusual to actually just receive someone else's mail. I've gotten mail that was meant to go to my neighbors a number of times. So I reckon that an issue like this probably isn't a big deal in the long run; if it was that big of a concern, then actually accidentally delivering to the slightly-wrong-address would be worse.
mv4
Every time this happened to me, it was due to incorrect interpretation of the number portion of my street address. Usually confusing 0 and 8.
For example, my address is 150 Main Street and it would send me photos of mail addressed to 158 Main Street.
somehnguy
Where this gets interesting is that very often you can see through the envelope slightly.
It's similar to if you hold a flashlight to the back of an envelope and can then see 'through' it to read the paper inside.
nemomarx
This is why some envelopes have a pattern on the inside for privacy, right? I thought that was standardized a while ago for anything official and important. Smaller card sized envelopes maybe not though
somehnguy
Yeah I believe so. Going through some of my old informed delivery emails I see a few with the crosshatch privacy pattern which seems to work reasonably well. I wonder if manipulating the image in some way (brightness, etc) may reduce that effect.
I also have a number of mailings from my bank that include things like account balances & numbers, with no privacy pattern. So it seems hit or miss.
1970-01-01
Not really. It's good for snagging coupon codes, but not much else. Anything important will (should) be inside an envelope that is thick enough to block this trick.
somehnguy
Just like USPS should not send you images of other peoples mail, a lot of mail isn't in the type of envelope they should be. I'm looking at multiple bank statements where I can read balances.
Another vector is the plastic window many envelopes have to show the addressee printed on the paper inside. I have another healthcare related letter I can read through that.
PopePompus
This happens to me almost daily. I get photos of mail sent to the couple I bought my house from 4.5 years ago. Their mail never actually arrives in my mailbox, but it's still quite a privacy breech for the former owners (who were clearly operating a business out of their home, in violation of the HOA rules (not that I care an iota)).
dhosek
What I’ve observed from six years of informed delivery is that the sorting step that generates the images for informed delivery happens before the step that handles forwarding and return to sender.
I’m not sure that any of the cases are that big of a privacy breach: It’s more inline with either getting the neighbor’s mail in your mailbox (which in my experience happens at about the same rate) or getting previous residents‘ mail in your mailbox (although my current carrier, after checking with me, intercepts most of these on her own initiative so I don‘t have to deal with them).
jasonthorsness
Wow TIL about the USPS Informed Delivery service that sends pictures of your mail for free. Apparently OP might occasionally see my mail but who cares, this is great https://www.usps.com/manage/informed-delivery.htm
kccqzy
This system interacts poorly with the USPS Change-of-Address system. Whenever I move, I either get no emails about my mail or I get two emails per day with the same images. When I get no more emails, sometimes they will mail me a letter with a validation code to continue getting emails, but my experience is that I need to enter the same validation code multiple times to get access restored.
joezydeco
I use this service. It's not that useful but sometimes it's good to see when an expected piece of mail is (roughly) going to arrive.
From what I can tell this was a capability the USPS has had for a while, probably going back to the days of anthrax spores being sent to politicians. The USPS was probably directed to track where every piece of mail came from and image the outside of it.
Informed Delivery was just a monetization of that system. Note that some pieces of mail trigger ads from third party companies.
impish9208
> From what I can tell this was a capability the USPS has had for a while, probably going back to the days of anthrax spores being sent to politicians. The USPS was probably directed to track where every piece of mail came from and image the outside of it.
I don’t think that’s accurate. They already had the scanning/imaging pipeline for routing and sorting. It wasn’t until later that they realized it’d be a good service to email the images to the recipients every morning – hence, Informed Delivery. It’s like a side-project that grew into a bonafide feature.
timewizard
No. It goes back to the 1990s when we used Data Entry Operators to key mail details that could not be read by OCR. This is all so the mail goes into the truck sorted. That is the most important part of the mail delivery operation.
The fact that you can get pictures from this system is the innovation but imaging has existed for much longer than this product.
jimt1234
This service is extremely valuable to me. I monitor my elderly mother's mail (she lives on her own, but several hours away), checking for anything important as well as obvious junk. Then, when I talk to her on the phone, we go through her mail together and I know how the conversation should go.
jasonthorsness
It was free to sign up, but...
> Note that some pieces of mail trigger ads from third party companies.
of course they do (although the mail itself is like 95% ads anyway with junk mail so I guess I won't really complain)
dhosek
The ones that amuse me the most are the ads for—informed delivery.
burnt-resistor
It's possible that their eLOT, delivery point code, or some other auxiliary USPS metadata is messed up for themselves or their neighbor.
I posted this on the Substack, but
At one point, I entered the wrong address when I was forwarding my mail. As a result, I got my mail sent to a strangers PO Box. As a side effect, I then began to receive Informed Delivery for this stranger to this very day.
In addition, I once had the Post Office disable my address. It was like a 101B address and they didn’t consider it legitimate with the city. As a result, they were unable to forward mail when I left that house, and once again, and they were unable to disable the informed consent for this house.
As a result of this, I see every piece of mail that two separate strangers receive. I have gone to the post office a half dozen times in the last 5 years to try to disable this, and have repeatedly been told there is absolutely nothing that can be done.