E-COM: The $40M USPS project to send email on paper
78 comments
·May 14, 2025jdietrich
Gud
Why didn’t the service personnel have access to their e-mail?
I was in Afghanistan for a different country. It was my job to keep the satellite communications working, including so people could send emails to their friends and family.
jdietrich
>Why didn’t the service personnel have access to their e-mail?
Because they weren't in one of the larger bases that had satellite internet. Combat troops in the wilds of Helmand might go weeks without seeing a fresh egg or a slice of bread. Satellite terminals circa 2002 were bulky, expensive bits of kit that just weren't that widely distributed, at least in the British armed forces.
dheera
It would presumably be more secure to have the recipient receive them directly with a cell phone or satellite device. Printing them creates a literal paper trail and footsteps.
deepsun
Besides mandatory censorship, I've heard in WW2 they just delayed all mail by 2 weeks intentionally. By that time all secret information is not relevant anyway.
jdietrich
In the context of peer or near-peer conflicts, Ukraine has shown us many reasons why a cellphone or satphone can get you killed. Anything with a radio transmitter is a giant beacon announcing your location if your enemy has a half-competent ELINT operation. Allowing personal devices with internet access to be used in the field is a gargantuan COMINT risk, because it's basically inevitable that some idiot is going to post a geotagged photo of something sensitive on social media. Mail delivered through specific authorised channels can be monitored and censored much more easily than real-time communications.
citizenfishy
I developed so many similar services for the UK Royal Mail in the 1990's
We used Yellow Royal Mail branded envelopes to gain attention.
maguay
Would love to hear more about your experience! Any chance you'd be up for an interview on the Buttondown blog?
citizenfishy
Happy to, find me on LinkedIN - Dave Barter CEO Nautoguide
BiteCode_dev
French postal service offers this, which is very convenient for legal letters because it stores a copy of it so people can't pretend they received something else.
Sadzeih
I use this constantly when I have an online document I need to send through the mail. I just use the online postal service to send it directly. It's probably a lot environmentally friendly since they can just print as close as possible to the destination. Instead of sending it across the country etc...
oldpersonintx
[dead]
nashashmi
[flagged]
jacobr1
Not the full thing - but I use Informed Delivery[1] from the USPS.
You get to see a picture of the envelope via email. With a little bit of Multimodal LLM usage I have their email summarized with important mail flagged for me.
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nashashmi
Yeah I use that too.
abtinf
There are lots of services that do this, usually targeting people who travel a lot (especially boats and RVs).
I’ve had great experiences with https://www.virtualpostmail.com. They filter out all the junk, open and scan the rest, and email a pdf. It’s nice.
The only real downside is payment validation issues, when your parcel delivery address doesn’t match billing address.
bArray
I would also go the other way, you have something you want to be sent to somebody via paper, but it's only printed at the last mile in the delivery vehicle.
A birthday card for example doesn't need to be sent across the country or across the world, it only needs to become physical as close to your door as possible.
Maybe this could be a security measure too, you have a document that can only be printed by a secured machine and is only produced at the last mile based on current position. It would reduce the risk of the mail being intercepted or mis-delivered.
antics9
Here in Sweden I get all mail, except occasional missed payment notices, electronically by way of https://kivra.se/en/private
Costs nothing extra.
malfist
Who are you to decide how I get my mail?
dust42
You do yourself. This service exists in Germany and likely in many other countries since a quarter of a century. Cost: 15€/month. The paper letters are collected and once per month forwarded to you.
[1] https://www.deutschepost.de/en/p/postscan.html (english version)
bobmcnamara
Literally paying the government to read your mail :)
soco
It was 10CHF/month in Switzerland, I activated it during longer vacations only.
titizali
you've just described earth class mail
NoMoreNicksLeft
The US Postal Service isn't in the business of delivering mail and hasn't been in a long, long time. In the words of a former US Postmaster General, their customers are "the 400 or so direct advertisers who send bulk mail". They're a spam company. Arguably the first spam company ever.
But they do have a 250k strong union which is a very reliable voting bloc, which is the most important thing. New excuses will be invented to keep them around as circumstances require that.
>It would save money on the last mile delivery. And speed up delivery to a matter of hours.
Delivery of what?
nxobject
> Delivery of what?
A host of niche but useful services like election mail, delivery of official documents, and prescriptions. They'll never add up to the volume or economic profitability of junk mail, but they have inherent value – the argument against them is economic feasibility.
NoMoreNicksLeft
>A host of niche but u
Sorry, it was lost in the 100 pounds of spam they deliver to my house every year. If they even do what you claim (if), they undermine that with their true priority... junk mail.
>They'll never add up to the volume or economic profitability of junk mail,
That profitability comes at the expense of our privacy, irritation, costs to dispose of (in a landfill) the trash, and our ability to be reasonably notified of those same official documents you mentioned above.
You don't even know why you want the US mail to continue, but you're scared that if it stopped bad things would happen. They have virtually no value whatsoever, and whatever infinitesimal value remains is sabotaged by their obnoxious spamming enterprise.
>When Evan and Will got called in to meet with the postmaster general, they were joined by the USPS’ general counsel and chief of digital strategy. But instead, Evan recounts that Postmaster General Patrick Donahoe “looked at us” and said “we have a misunderstanding. ‘You disrupt my service and we will never work with you.'” Further, “You mentioned making the service better for our customers; but the American citizens aren’t our customers—about 400 junk mailers are our customers. Your service hurts our ability to serve those customers.'”
CPLX
Do you really not understand the value to a democratic government of having a direct means of sending a message or physical item to every single member of the society without having that be mediated by a private for profit company?
NoMoreNicksLeft
> Do you really not understand the value to a democratic government of having a direct means of sending a message
What does that have to do with the US Postal Service? I understand this problem perfectly, I've thought about it for many cumulative hours over the last 10 or 15 years. I follow the news stories.
https://www.rstreet.org/commentary/outbox-vs-usps-how-the-po...
>When Evan and Will got called in to meet with the postmaster general, they were joined by the USPS’ general counsel and chief of digital strategy. But instead, Evan recounts that Postmaster General Patrick Donahoe “looked at us” and said “we have a misunderstanding. ‘You disrupt my service and we will never work with you.'” Further, “You mentioned making the service better for our customers; but the American citizens aren’t our customers—about 400 junk mailers are our customers. Your service hurts our ability to serve those customers.'”
dlachausse
There are several services that do that for businesses. I don’t see why you couldn’t use one of those for your personal mail.
dmix
> The Postal Rate Commission took 15 months to review E-COM—long enough that standard postage went up 5¢ in the interim. It barred the USPS from operating its own electronic networks, just in case the Post Office decided to deliver messages electronically and in print. And it raised the price on the service to 26¢ for the first page, plus 5¢ for a second page.
> Sending the messages wouldn’t be simple, either. Customers had to register their company with the USPS using Form 5320, pay a $50 annual fee, send a minimum of 200 messages per post office, and “prepay postage for transmitted messages received, processed, and printed for each transmission,” dictated the 1981 Federal Register.
Almost sounds like a parody
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calvinmorrison
now the junk mail subsidizes USPS. I wonder if they could be profitable without all the credit card preapprovals in the mail.
j_w
USPS doesn't technically need to be profitable. It's a service guaranteed by the Government. Government services do not need to turn a profit.
Yes, currently the service is expected to fund itself. This is short sighted and has progressively made one of the greatest public services worse.
kochb
Either it is able to fully fund itself through sender fees and other operations, or the net losses are ultimately paid for by other government revenues, primarily taxes.
I enjoy Christmas cards and personal letters as much as anyone, but with electronic payments and telecommunications taking more of the volume, it is increasingly becoming an advertising service. If it is operating unprofitably, we are paying a form of subscription fee to receive those ads.
jermaustin1
As a business that ships physical products through USPS because they have been WAY more reliable than UPS or FedEx, I wouldn't mind paying more for the service (well passing it on to customers), so long as it improved the service. But the non-government run parcel services can't compete (in my experience) with the USPS, even with the recent rate hikes that have been going on every few months.
Right now I have about a 1% lost/damaged package rate (averaged over 12 months - it's a tiny amount and it is insured), but come Christmas, that shoots up to around a 10% lost/damaged package rate through USPS - some of those packages do eventually resurface, and I let the customers keep them (I've already filed the insurance claim and shipped a replacement).
UPS was at 5% on average - never used them around Christmas - so no data for that - they might be better than USPS and the were close enough in cost just further away from my workshop.
FedEx (only used for 2 weeks) cost double and 30% of my packages were lost or damaged - can't average it out since there isn't enough data, but having to file claims for 1 in 3 packages after already paying 2x USPS rates wasn't going to fly.
nxobject
More charitably, it's a cost-sharing scheme for last-mile delivery to rural communities and deep suburban sprawl – as, to be fair, is often true for other rural services with significant federal funding like healthcare and higher education.
kbolino
It actually was profitable for most of its existence. It zealously guarded its monopoly on first-class mail because that's where the money came from. And it did so before it was spun out as a quasi-private entity.
This is actually one of the challenges of public services in the US today; many things, from mail delivery to bus and train service to road construction and vehicle registration, were once self-sufficient but haven't been for a long time. There's a lot of reasons for this, but one of the outcomes is that entities which used to take care of themselves now have to beg for a growing portion out of the general fund.
However, it's clear that the 1970s experiment to have it turn a profit again didn't work and likely never would have worked (it was, in many ways, set up for failure).
jermaustin1
For the USPS, it would be profitable if it wasn't required to self-fund and pre-fund all retirement benefits for current and future employees 75 years in advance, paying for retirement health care for "workers" who aren't in the workforce, or even born yet.
It was a political ploy to force the USPS into debt in 2006 with the Postal Accountability and Enhancement Act. No other federal agency or private sector business pre-funds its retirement benefits.
orwin
Could USPS offer limited check accounts and debit cards?
I've been twice now in WV, in counties so far away from everything, the only government presence is USPS. The only proof you're in the modern US is USPS (and a bit further a weird, small public library near a weirder Dollar tree).
Some people have trouble getting their retirement money, other are destitute who found a new, non-homeless life (but have trouble with debt collection or just lost their papers), And from what I've understood, USPS has buildings and employees present everywhere and is really trusted in those deep parts, more than anything the government does.
Wouldn't offering basic banking (and maybe limited but free internet access) be a nice addition to help the poorest in the US?
Just an idle thought I had for a while
amoshebb
Yes, I’ve also thought postal banking could help drive down the visa/mastercard tax on nearly all small businesses must pay now. The government has run an expensive payment network (the mint) since before 1776, no real reason they should stop now that it’s cheaper to do.
Qworg
Postal banking existed in the US in some form until 1967. We could (and should) bring it back just for the reasons you stated.
https://en.m.wikipedia.org/wiki/United_States_Postal_Savings...
There are places in the US where the bank drives to the town once or twice a week, since there's otherwise no way to get cash or transact.
bee_rider
This sounds like a “postal banking system,” some countries have done it. The US had it at one point.
https://en.m.wikipedia.org/wiki/United_States_Postal_Savings...
> The United States Postal Savings System was a postal savings system signed into law by President William Howard Taft and operated by the United States Post Office Department, predecessor of the United States Postal Service, from January 1, 1911, until July 1, 1967.
Bernie Sanders and Liz Warren have suggested bringing it back.
nxobject
I'd argue that its passport services are a success – at this point, delivering random services at POs would have few downsides.
moduspol
I'm from WV. I always figured Wal-Mart would pick it up eventually, but I think there may be laws that make that difficult.
giancarlostoro
Sure, but then when something goes severely wrong, you wind up thinking of things to better fund USPS. I think USPS doesn't need to be aggressively profitable, but it should at least aim towards being as self-sufficient as reasonably possible. I don't see an issue with this.
Goronmon
Sure, but then when something goes severely wrong, you wind up thinking of things to better fund USPS.
This logic could be applied to literally anything, so your argument is effectively that the government should never fund anything.
If there is a war, cancer/disease research is going to be less important, so the government shouldn't fund cancer/disease research.
If suddenly a famine strikes, war is going to be less important, so the government shouldn't fund the military.
If a sudden deadly disease arises, funding for food security/research is going to be less important, so the government shouldn't be funding any of that as well.
fkyoureadthedoc
The downstream benefits of a well functioning USPS could be worth running it at a loss. If efforts to make it profitable make the service worse, then it could be a net negative.
fzzzy
You obviously haven't lived in rural america.
jgeada
And the perverse incentive of this direction of thinking is that when you elect people with this thought pattern they prove the point by sabotaging the service. Then they say "see, government is ineffective ", and either directly pocket the resulting money (corruption) or give it to their rich friends (oligarchy).
potato3732842
>Yes, currently the service is expected to fund itself. This is short sighted
I could not disagree more.
While I agree they don't "need" to be profitable and we "could" just give them tax money the fact that they try to be in the face of competition and come pretty close to doing so despite some dumb requirements really results in an incentive structure that puts them head and shoulders above pretty much any other subsection of government one interacts with. So perhaps let's not remove the incentive for profitability.
Edit: And before anyone tries to construe this as me advocating for privatization or anything else like that, I'm saying they're fine the way they are (on a macro level, I'm sure there's tons of individual items that could use refinement, like any organization) and ought to be a model for other government functions.
>and has progressively made one of the greatest public services worse.
What? Are you joking? Have you ever tried to do anything other than a bog standard transaction at the DMV or get anything beyond typical "homeowner pays professional to do typical thing" type work permitted? The USPS is one of the most user friendly services in existence even once you get off the beaten path of sending standardized envelopes and parcels. If you restrict the comparison to just federal services it's not even close except perhaps some very specific common workflows but even then when it goes off the rails it goes off the rails way harder and is way more painful to resolve. Ask anyone of social security age if you don't believe me.
TheJoeMan
This creates a market discontinuity by the government that leads to abuse. Part of the reason for Amazon's dominance is that USPS undercharges for package delivery. When Amazon rolled out their own delivery service, they optimize delivering the "cheap" packages, and making USPS deliver the "expensive" out of the way packages, and due to flat-rates, USPS was in the red. USPS's solution? Keep squeezing grandma who wants to mail a few first-class letters a year.
BenjiWiebe
Maybe in some places, but in our rural area (Durham, Kansas) 95%+ of Amazon packages are delivered by UPS.
kotaKat
To be fair, all the credit card preapprovals in the mail help ensure every last American is reached by mail, even if it means by mule train.
https://www.theatlantic.com/magazine/archive/2025/06/mule-ma...
https://www.removepaywall.com/search?url=https://www.theatla...
NoMoreNicksLeft
So that people can discuss the US Postal service intelligently. About 15 years ago, there was a service (Outbox) designed to scan your mail, email anything important to you, and discard junk mail. They were growing, people enjoyed the service, and then they went to Washington DC to talk to the Postmaster General about expanding nationwide.
https://www.rstreet.org/commentary/outbox-vs-usps-how-the-po...
>When Evan and Will got called in to meet with the postmaster general, they were joined by the USPS’ general counsel and chief of digital strategy. But instead, Evan recounts that Postmaster General Patrick Donahoe “looked at us” and said “we have a misunderstanding. ‘You disrupt my service and we will never work with you.'” Further, “You mentioned making the service better for our customers; but the American citizens aren’t our customers—about 400 junk mailers are our customers. Your service hurts our ability to serve those customers.'”
That's the US mail. Can we all please stop pretending that any actual human needs the US mail to continue? No one's paying their bills through the mail... you can't even really write checks. Hell, given how international mail works, it's the US government subsidizing Aliexpress and Temu. No one should be defending the US Postal Service.
This kind of service does have at least one very valuable niche application - armed forces personnel on active deployment. During the wars in Afghanistan and Iraq, British troops received hundreds of thousands of letters every month through the e-bluey service. Letters could be sent via email (including attachments) and were printed as close as possible to the recipient. It greatly reduced logistics costs and improved speed of delivery, often facilitating next-day delivery to extremely remote Forward Operating Bases.
https://en.wikipedia.org/wiki/British_Forces_Post_Office#The...
It isn't an entirely novel idea - during the Second World War, mail was often sent to very remote destinations on microfilm.
https://en.wikipedia.org/wiki/V-mail