How to professionally say (2022)
102 comments
·February 13, 2025repiret
andrei_says_
The possibility for healthy candor is the result of a trusting relationship.
In the absence of trust, one often needs to resort to passive, blameless, less direct language.
So I work on creating the trust and noting where it is impossible so I can adjust.
Who defaults to corporate speak is often an indication to how much they can be trusted.
cam_l
Yeah, nah.
Those who default to corporate speak are those who have no power to speak plainly. Sometimes they have no power because they cannot be trusted. But more often it's because whoever they report to cannot be trusted, and maybe also they don't trust whoever they are speaking to.
And to drill down into this a little further, the process of building trust is one where you each show the other person that the longer term relationship (personal or professional) is more important than any short term gains you might get by using their plain speaking against them. It is harder to do with a power imbalance, because one person isn't risking as much as the other.
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anal_reactor
Yes, precisely. I can only be direct with someone if I trust that they won't get mad and will focus on the core of my message.
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throw27273
I guess I'm the opposite. If you're working with me, please use nicer and kinder language when talking to me.
whiplash451
It is possible to be nice and direct. Obnoxiousness sometimes hides into convolutions.
ujkiolp
I will defer to your judgment on this as I am not passionate either way and I trust your expertise.
autoexec
The phrases here are for use specifically when people aren't being nice or kind. If someone is being rude to me, the words they use shouldn't be excessively harsh, but I don't want the language being used to increase the risk of my misinterpreting what is really being said.
If you can trust that someone will be direct with you whenever you're annoying them, it means that you don't have to spend time/effort trying to divine some hidden or subtle meaning in every normal/non-confrontational communication they send your way.
myst
Pathetic
dxdm
It's comments like this that remind me to stop scrolling hacker news and do something nice instead - so they're good for something, I guess.
majkinetor
Why are adults behaving worse than little kids?
wiseowise
Aren’t you the one who behaves like a little kid when another adult outlined their boundaries but you continue to push your line?
ghostfoxgod
Totally agree with you on this, it was meant to be satirical but I started to realize that there are many places and people to which these type of conversation is really the only medium to communicate, its sad and in an ideal world I would want that people communicate directly without the need of twisting the words, but I am happy that you advocate and appreciate direction communication over something like this.
unsupp0rted
People say that and then get upset by terse replies. Even programmers sometimes, albeit less often.
A lot of the suggestions on "How to professionally say" are not only more polite, but also more helpful than the original knee-jerk reply.
"This is not my problem" -> "I recommend directing this issue to <Name> as they have the proper expertise to best assist you"
squeaky-clean
I'm like this too, and was on a team with another fella like this for a few years. It was great, our other team members thought we absolutely hated each other and didn't understand why we hung out every Friday after work to play board games. It's certainly not a common attitude in the workplace though.
anal_reactor
Eh. My experience is that 99% of people who tell me to be direct eventually get offended because I'm too direct. I've noticed that Americans claim to be laid-back and casual, but in reality they're very formal, it's just that they're not posh. Fortunately, I've developed the skill to communicate both efficiently and professionally, I'm the master of practical corpo speech that gets shit done, but it's so radically different from my natural way of speaking that nobody who only knows me privately believes that I'm even capable of taking part in a work meeting without causing a scandal.
wruza
Even when I do that on HN, it’s usually unappreciated. I doubt that anyone would risk their job in that cool “what I really mean” society you built there.
majkinetor
I don't work with people doing this kind of politically correct BS. I want brutal honesty, even if its missplaced.
ipnon
The maxim of office happiness is "strong relationship > any problem." If you find yourself constantly couching your language like this with someone, it is an "organization smell" that you need to gain more familiarity with that person! Once you have established rapport, and you both feel free to express yourself a little roughly at times, you spend less time reflecting on your communication and more time exchanging the information needed to build.
If you find yourself having to talk like this all the time at work I recommend reading "An Elegant Puzzle" by Will Larson.
jimbob45
That’s nice to say but there’s a dark underbelly of quietly firing people who don’t quite fit the team culture to achieve such strong relationships. Not always and not immediately, but eventually you either have a black sheep slowly bring your team down or you fire them.
Basically the office equivalent of the plot to Hot Fuzz.
thenoblesunfish
True for your immediate team, but if you work at a giant company where people from all over the world can send you messages and emails and meeting invites, you are always going to have to deal with people who you haven't gotten to know well and maybe have never even met!
greyface-
As discussed prior (2022, 396 comments) https://news.ycombinator.com/item?id=31224996
asukachikaru
Thanks, very interesting read about PDI and the cultural differences.
Speaking for myself, I have great interest in living / working in western Europe, namely Netherlands or Denmark, but as someone living in Japan for a decade and appreciating their polite communication and respect for personal boundary, I'm concerned if I would enjoy life in an environment with more straightforward communication.
wodenokoto
It’s not as straight forward as people like to frame it as. There are still impolite and too direct ways of communicating and there are tons of stuff that still needs to be wrapped in blankets and delivered carefully.
ghostfoxgod
Thanks for resharing about this again, if anyone has any feedback then please feel free to share about it.
PS: here's the direct link to the website: https://howtoprofessionallysay.akashrajpurohit.com/
riksnel
Thanks for the link! I thought: but where is the actual guide? and then I turned to the comments to find it.
ghostfoxgod
Ah yes, my bad, I should also have mentioned the website link in the project README file as well, just added a "View the website" link in the readme, hope that helps others as well. Thanks for sharing about this.
ChrisArchitect
As noted prior, the source for these (@loewhaley) leans more to a satire, so this isn't completely serious advice I don't think.
userbinator
Definitely not serious --- unless you actually want to sound like a stereotypical bureaucratic corporate drone.
vunderba
That may be, but the linked page gives no indication as such so for somebody (a non-native English speaker for example) genuinely looking for advice on tactful communication between co-workers - this might be doing more harm than good.
Also if this is indeed satire, it's so subtle as to be functionally nonexistent.
Original: Stop assigning me so many tasks if you want any of them to get done
Alternative: As my workload is quite heavy, can you help me understand what I should reprioritize to accommodate this new task?
The cynic in me says that this started out as an earnest endeavor but the feedback was so brutal that the author backpedaled and "pivoted" the product with a rebranding as satire.
aragilar
The alternative is definitely satire.
vunderba
How exactly is it satirical? That particular example is actually a pretty normal way to express to a manager that their current load is relatively high but if there was a way to re-prioritize certain tasks then they could possibly get it done.
Satire is generally incisive in some way and uses constructs like exaggeration, irony, etc. in a humorous take.
Here's a few more:
Original: Stop calling me before my workday even starts
Alternative: If you need to contact me, please note that my working hours being at 8 am and 6 pm. Communications received prior to this won’t be seen.
Original: How much does this role pay?
Alternative: Can you share what the overall compensation looks like for this role?
Sorry but if this is satire then it's the dry-wit equivalent of the cinnamon challenge.
tayo42
I wish we could just talk directly at work
I really don't understand why people can't be spoken to directly, only in the workplace.
Trying to dance around people's egos is so childish.
defanor
As a satire, it does look amusing: the "professional" versions are about as rude as "unprofessional" ones, but the wording in those makes it more annoying (and perhaps condescending), "adding insult to injury". Perhaps one could also slap random emojis onto those, like in its README's headings, and follow with over the top valedictions, to push it even further.
spacechild1
> the "professional" versions are about as rude as "unprofessional" ones, but the wording in those makes it more annoying
That's exactly what I thought. These "professional" responses are hilariously passive-aggressive. Hats off to the author! I just have the fear that some people will use these unironically...
xnavra50
Please, don't be indirect evasive insincere sugar-coating person. Tell me the truth. I will get angry. Then calm down. Then I will respect you.
Towaway69
The part where "you get angry with me" for being honest hurts me. So how does that fit into the equation? Am I meant to be hurt for doing what you wanted?
Perhaps a better approach would be to skip the "anger" bit and perhaps fast-forward to the "respect" bit. If that's not possible, then don't be surprised when people stop being honest with you. And most certainly don't complain about it.
unsupp0rted
I don't feel like going on the anger journey with you
jofzar
God these are so americanized, I can't imagine saying these things in Australian workplace, they are so de-humanizing corporate bullshit.
"As per my prediction, this outcome does not come as a surprise."
Might as well say "go fuck yourself, eat shit, I was right"
vunderba
I honestly thought you were making that one up, but it's in there.
"As per my prediction, this outcome does not come as a surprise."
I don't know if there needs to be a "country flag" next to each suggestion or something, because no native English speaker from the United States would ever recommend responding like this. There is simply no possible means of delivery in which this line does not come across as incredibly smug and condescending.
bawolff
I'm canadian and we (i assume) have a similar culture as the americans.
These don't feel professional, they feel like a satire of professional-speak. Like they use all the sterotypical words but they dont sound like things someone would actually say. Unless you are pissed at someone and are trying to tell someone to "fuck off" without getting fired. Which i guess is the point of the site, but not how professional communication works.
loloquwowndueo
They were probably ai-generated.
userbinator
American white-collar workers, to be specific; communications among blue-collar workers is usually far more direct.
mrkpdl
This is a pet peeve of mine: the whole first half of the sentence is unnecessary. If something doesn’t come as a surprise then it was predicted.
That said this is satire, and saying it twice does make the joke better.
mierz00
I have heard variations of most of these in corporate Australia.
But this tends to happen between people or teams that don’t know each other.
Stratoscope
They are not Americanized at all.
I've lived in the western US all my life, and worked for many companies large and small.
In my entire life, I have never heard a native speaker of American English talk or write like that, either in a business or personal context.
They do sound like stereotypical Indian business English. No offense to my friends and colleagues from India! It may just be what Americans imagine Indian English sounds like.
bee_rider
Based on some other comments in this thread I think it was originally intended to be satirical but is evolving away from that. Which makes it a bit tricky.
"As per my prediction, this outcome does not come as a surprise." Sounds dickish to this American as well. I think there’s no polite way to say “I told you so.” Maybe something along the lines of “yeah, well, that’s about what we expected, but it was a nice try” could work? It still isn’t great but at least it puts you together on the losing team.
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zippyman55
I’ve seen new people come in to my organization and speak this way. It was amazing how they could so easily lose all credibility within four hours and they were toast at that point.
ipsum2
Based on the ambiguity of your comment, it amusingly could mean either the "unprofessional" or the professional version.
NitpickLawyer
> come in to my organization and speak this way.
In my experience the best people to join new teams are the ones who take the time to not state anything for a couple of weeks. Join the meetings, take notes, ask questions, but refrain from stating things. Only after they have a good picture they can start contributing. I like those people.
smcin
Lurk, be an observer, figure out the unwritten rules and power hierarchy, who's in and who's out, don't commit yourself to any cause or person or stance, don't accidentally get sucked into other people's conflicts.
manmal
Why would someone be judged on their first day on the job? Many people are very nervous and not their best version.
GJim
"First impressions count".
Like it or not, this is a truth.
hackable_sand
It's not their first day being a person though.
ipsum2
People are judgmental creatures.
thenoblesunfish
It doesn't really fit in with the format, but often the best way to "say" many of these things is simply to say nothing (quickly). Especially for the ones about demanding your time and attention inappropriately, you are usually not the only person they have asynchronously contacted as they continue trying to solve their problems.
Towaway69
Taking a quote out of context:
> simply to say nothing (quickly)
Love it! Say nothing quickly :) Basically don't even bother with the "I told you so" response ... is my intrepretation.
If you’re working with me, please don’t follow this article’s advice. Please communicate with me with direct language and with a goal to advance our project.
If I have a terrible idea, or am over complicating things, just tell me. And tell me why, and maybe I’ll see it your way, or maybe I’ll convince you the complexity is essential, but we’ll be better for it either way.