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Three kinds of AI products work

Three kinds of AI products work

61 comments

·November 16, 2025

wongarsu

This seems to be biased heavily towards products that look like an LLM. And yes, only a small number of those work. But that's because if your product is a thing I chat with, it immediately is in competition with ChatGPT/Claude/Grok/etc, leading to everything the article expressed. But those are hardly the only use cases for LLMs, let alone AI (whatever people nowadays mean by AI)

To name some of the obvious counter-examples, Grammarly and Deepl are both AI (and now partially LLM-based) products that don't fit any of the categories in the post, but seem pretty successful to me. Lots of successful applications of Vison-LLMs in document scanning too, whether you are deciphering handwritten text or just trying to get structured data out of pdfs.

themanmaran

Perhaps I'm biased since we're in a document heavy industry, but I think the original post misses a lot of the non-tech company use cases. An insane percentage of human time is spent copy pasting things from documents.

torlok

So the only AI products that work is a chat bot you can talk to, or a chat bot that can perform tasks for you. Next thing you'll tell me is that the only businesses that work are ones where you can ask somebody to do something for you in exchange for money.

ohyoutravel

Realistically there are only four types of businesses writ large: tourism, food service, railroads, and sales. People building AI-based products should focus on those verticals.

alickz

The only GUI products that work are GUIs that you can interface with, or that perform tasks for you

Maybe the real value of AI, particularly LLMs, is in the interface it provides for other things, and not in the AI itself

What if AI isn't the _thing_? What if it's the thing that gets us _to_ the thing?

owenpalmer

> Next thing you'll tell me is that the only businesses that work are ones where you can ask somebody to do something for you in exchange for money.

What other type of business is there?

hobs

That is the joke.

gordonhart

The best kind of businesses are the ones I don’t have to ask; they’ve already built a better product than what I would have asked for. That’s kinda the point the OP is making about chat vs a [good] dedicated interface.

levocardia

Very obviously missing the mundane agentic work. I think the following things are basically already solved, and are just waiting for the right harness:

- Call this government service center, wait on hold for 45 minutes, then when they finally answer, tell them to reactivate my insurance marketplace account that got wrongly deleted.

- Find a good dentist within 2mi from my house, call them to make sure they take my insurance, and book an appointment sometime in the next two weeks no earlier than 11am

- Figure out how I'm going to get from Baltimore to Boston next Thursday, here's $100 and if you need more, ask me.

- I want to apply a posterizing filter in photoshop, take control of my mouse for the next 10sec and show me where it is in the menu

- Call that gym I never go to and cancel my membership

input_sh

Basically already solved = you've never used it for any of those purposes and have no idea if or how well would they work?

theptip

I think this is kind of like saying “Only three kinds of internet products work, SaaS, webpages, and mobile apps”

At the level of granularity selected, maybe true. But too coarse to make any interesting distinctions or predictions.

ZeroConcerns

Well, the elephant in the room here is that the generic AI product that is being promised, i.e. "you get into your car in the morning, and on your drive to the office dictate your requirements for one of the apps that is going to guarantee your retirement, in order to find it completely done, rolled out to all the app stores and making money already once you arrive" isn't happening anytime soon, if ever, yet everyone pretty much is acting like it's already there.

Can "AI" in its current form deliver value? Sure, and it absolutely does but it's more in the form of "several hours saved per FTE per week" than "several FTEs saved per week".

The way I currently frame it: I have a Claude 1/2-way-to-the-Max subscription that costs me 90 Euros a month. And it's absolutely worth it! Just today, it helped me debug and enhance my iSCSI target in new and novel ways. But is it worth double the price? Not sure yet...

madeofpalk

The other part to this is that LLMs as a technology definitely has some value as a foundation to build features/products on other than chat bots. But unclear to be whether that value can sustain current valuations.

Is a better de-noisier algorithm in Adobe Lightroom worth $500 billion?

ZeroConcerns

> Is a better de-noisier algorithm in Adobe Lightroom worth $500 billion?

No.

But: a tool that allows me to de-noise some images, just by uploading a few samples and describing what I want to change, just might be? Even more so, possibly, if I can also upload a desired result and let the "AI" work on things until it matches that?

But also: cool, that saves me several hours per week! Not: oh, wow, that means I can get rid of this entire department...

ansgri

A bit off-topic, but denoise in LR is like 3 years behind the purpose-built products like Topaz, so a bad example. They've added any ML-based denoise to it when, like a year ago?

vorticalbox

I use mongo at work and LLM helped me find index issues.

Feeding it the explain, query and current indexes it can quickly tell what it was doing and why it was slow.

I saved a bunch time as I didn’t have to read large amounts of json from explain to see what is going on.

adastra22

Agentic tools is already delivering an increase in productivity equivalent to many FTEs. I say this as someone in the position of having to hire coders and needing far fewer than we otherwise would have.

ZeroConcerns

Well, yeah, as they say on Wikipedia: {{Citation Needed}}

Can AI-as-it-currently-is save FTEs? Sure: but, again, there's a template for that: {{How Many}} -- 1% of your org chart? 10%? In my case it's around 0.5% right now.

Or, to reframe it a bit: can AI pay Sam A's salary? Sure! His stock options? Doubtful. His future plans? Heck nah!

pixl97

Skeptics always like to toss in 'if ever' as some form of enlightenment they they are aware of some fundamental limitation of the universe only they are privy to.

mzajc

Of the universe, perhaps, but humans certainly are a limiting factor here. Assuming we get this technology someday, why would one buy your software when the mere description of its functionality allows one to recreate it effortlessly?

Shebanator

Author forgot about image, video, and music creation. These have all been quite successfully commercially, though maybe not as much artistically.

carsoon

Recent articles seem only to mean LLMs when they reference AI. There are tons of commercial usecases for other models. Image Classification models, Image Generation models (traditionally difusion models, although some do use llm for image now), TTS models, Speach Transcription, translation models, AI driving models(autopilot), AI risk assessment for fraud, 3D structural engineering enhancement models.

With many of the good usecases of AI the end user doesn't know that ai exists and so it doesn't feel like there is AI present.

zkmon

>> in five years time most internet users will spend a big part of their day scrolling an AI-generated feed.

Yep. Looking forward to the future where you can eat plastic pop-corn while watching the AI-generated video feeds.

vorticalbox

By Ai generated feeds do you mean a feed that is just full of AI posts or an AI generating a feed to one can scroll?

pixl97

Why 5 years, I'm pretty sure we're there today.

skerit

The article claims Claude Sonnet 3.5 was released less than 9 months ago, but this is wrong.

Claude 3.5 was released in june 2024.

Maybe he has been writing this article for a while, maybe he meant Claude Code or Claude 4.0

simonw

He meant Sonnet 3.7 which was released on the same day as Claude Code, Feb 24th 2025: https://www.anthropic.com/news/claude-3-7-sonnet

With hindsight, given that Claude Code turned into a billion dollar precut category, it was a bit of a miss bundling those two announcements together like that!

koliber

A few more seem to work as well, because I've used them and found them valuable

- human language translation

- summarization

- basic content generation

- spoken language transcription

thewebguyd

I've also found LLMs helpful for breaking down user requests into a technical spec or even just clarifying requests.

I make a lot of business reporting where I work and dashboards for various things. When I get user requests for data, it's rarely clear or well thought out. They struggle with articulating their actual requirements and usually leads to a lot of back and forth emails or meetings and just delays things further.

I now paste their initial request emails into an LLM and tell it "This is what I think they are trying to accomplish, interpret their request into defined business metrics" or something similar and it does a pretty good job and saves a ton of the back and forth. I can usually then feed it a sample json response or our database schema and have it also make something quick with streamlit.

It's saved me (and the users) a ton of time and headaches of me trying to coerce more and more information from them, the LLMs have been decent enough at interpreting what they're actually asking for.

I'd love to see a day where I can hook them up with RO access to a data warehouse or something and make a self-service tool that users can prompt and it spits out a streamlit site or something similar for them.

notatoad

> summarization

can you point me to a useful example of this? i see websites including ai-generated summaries all the time, but i've yet to see one that is actually useful and it seems like the product being sold here is simply "ai", not the summary itself - that is, companies and product managers are under pressure to implement some sort of AI, and sticking summaries in places is a way for them to fill that requirement and be able to say "yes, we have AI in our product"

koliber

I sometimes get contracts, NDAs, or terms and conditions which normally I would automatically accept because they are low stakes and I don't have time to read them. At best I would skim them.

Now I pass them through an LLM and ask them to point out interesting, unconventional, or surprising things, and to summarize the document in a few bullet points. They're quite good at this, and I am can use what I discover later in my relationship with the counterparty in various ways.

I also use it to "summarize" a large log output and point out the interesting bits that are relevant to my inquiry.

I guess summarization might not be the right word for all the cases, but it deals with going through the hay stack to find the needle.

loloquwowndueo

> basic content generation

Dunno, man, I can spot ai-generated content a mile away, it tends to be incredibly useless so once I spot it, I’ll run in the opposite direction.

carsoon

You spot bad ai content. Since there is no button that will tell you if something was Ai generated you never know if what you read was/wasn't.

HelloUsername

> once I spot it

Exactly; pretty sure you've seen media or read text that you thought was human created..

Mikhail_Edoshin

AI would make a very good librarian. It doesn't understand, only comprehends, but in this case it is enough.

Thing is, there is no library for it to work in.

websap

> Users simply do not want to type out “hey, can you increase the font size for me” when they could simply hit “ctrl-plus” or click a single button3.

I would def challenge this. “Turn off private relay”, “send this photo to X”, “Add a pit stop at a coffee shop along the way” are all voice commands I would love to use

Mikhail_Edoshin

Old Apple Newton had a feature, I don't remember how they called it, but on any screen you could write "please", and then describe what to do, e. g. using one of their examples: "please fax this to Bob". And it worked. Internally it was a rather simple keyword match plus access to data, such as the system address book. New applications could register their own names for actions and relevant dictionaries.

chrisweekly

Yes, this! esp the last one. Finding coffee shop / restaurant options ALONG THE WAY seems like it should've been solved years ago. Scenario: while driving, "want to eat in about an hour, must have vegetarian options, don't add more than 10m extra drive time" and get a shortlist to pick from.

larodi

More than three kinds are then actually listed in the article

shermantanktop

Formatting did not help. Three kinds, but then subheadings in the same size font, and then here come two more kinds, plus a side journey into various topics.