Jeep wrangler owners waiting for answers week after an update bricked their cars
48 comments
·October 17, 2025SoftTalker
vincekerrazzi
After working with them for nearly a year, it’s even worse than you think.
Half the team didn’t have basic understanding of git, and exactly none of the team designing the “smart charge” scheduling had or even had driven an EV.
The complete incompetence of every vehicle OEM team I worked with outside of Tesla and Rivian is part of the reason I left that job.
jve
You are just confirming my suspicion on that car manufacturers have terrible software divisions. Outside of some new EVs which have software one of major selling points.
Why don't classic manufacturers not ramp up their software quality side? I mean it's 2025, they lag behind at least a decade, but software development (infotaiment) practices seems like dark ages.
Except for MCU - from user perspective they just work.
HotGarbage
Because everyone is making $300k+ at MAGA and they're offering half, if that.
rkomorn
> Why don't classic manufacturers not ramp up their software quality side?
I've wondered this but it does seem to me that the companies that do the best software also seem to be the newer companies that were driven by investors instead of sales/profitability.
Can classic manufacturers afford the kind of spending it takes to overcome inertia and make quick strides on the software side when it likely won't move the needle on sales anywhere near as much as it costs them?
Edit: for me, it's similar to what we see in the "flying taxi" maybe-autonomous eVTOL field: Airbus gave it a shake, but there are at least half a dozen startups bankrolled by VCs outspending them on a prayer they'll be the one to succeed.
raverbashing
> Why don't classic manufacturers not ramp up their software quality side?
Because MechE are even worse than EEs at doing software (and yes, having worked at EE companies it was 90% cluelessness)
(also let's not pretend that HW companies ran by SW people don't have multiple issues neither ;) )
And as per other commenter
> Because everyone is making $300k+ at MAGA and they're offering half, if that.
Yes. That as well
constantcrying
>Why don't classic manufacturers not ramp up their software quality side?
VW is now at their second billion dollar attempt to fix their software. It's not like they aren't trying.
Also consider how software development works at hardware companies. It is all outsourced, inside the company you have "engineers" who are "managing" the requirements" and in "best cost countries" you have the dev teams, communication is hard and the actual devs are not particularly skilled and definitely not paid to care, they just have to do the requirements.
Tesla was revolutionary because they had Software developers, which they paid normal software developer salaries. VW has just sunk Billions into Rivian to have them do the software.
worthless-trash
> Why don't classic manufacturers not ramp up their software quality side?
Because they use the fight-club metrics for software too:
A x B x C = X, where A is the number of vehicles in the field, B is the probable rate of failure, and C is the average out-of-court settlement.
The company does not initiate a recall (or fix) if the calculated value X is less than the cost of the recall itself.
Edit: If anyone from a car company wants competent software engineering management to build a better team, HMU, I can put you in contact with someone. It'll never happen though.
ashanoko
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nebula8804
Who have you worked with? Any thoughts on Toyota or Mazda? I heard that while Mazda is quite conservative in car design (still use buttons, less futuristic design) they appear to have a extensive data collection operation which surprised me given their conservative nature in literally everything else.
general1465
Sounds like Microsoft designers working on Windows, while using MacOS.
deveac
I planned on keeping my Wrangler for life when I ordered it, and so optioned it as mechanically simple as possible, including roll-down windows, manual trans, and no keyless entry. Stuff like this is, in part, why. Threw an aftermarket wireless CarPlay head unit in, and that is all the tech I need and more.
jmann99999
I bought my 2018 Wrangler with the same idea... keep it for life. That was also the last year they offered the "lifetime" warranty. Glad I went for that.
So far, the Jeep has been fairly reliable, with my issues being:
- Electric door locks and mirrors stopped working
- Radiator leaked
- CV Joints
The Lifetime Warranty has now broken even (~$2500).
Unfortunately, now my issue is rust, and the warranty doesn't cover that.
jrnng
Check out woolwax or similar products for rust prevention
ssl-3
Rust. I live in the north half of Ohio, so my stuff gets bathed in salty brine for several months out of the year and rust is a real problem for me.
What I've found that works (for me):
For stuff that isn't yet rusted, Fluid Film. It's easy to buy (it's on the shelf even at Wal-Mart). It's made primarily from lanolin, which is a product of the wool industry and is how sheep stay dry. If I were Very Serious about it, I'd find a shop that would cover the whole bottom of the vehicle (and anything that can be reached through holes) in the stuff and pay them to get that done. (I buy it in spray cans; some shops buy it in 55 gallon drums.)
For stuff that is definitely already rusting, Corrosion-X. It's some kind of oily chemical soup that is supposed to prevent existing rust from getting worse, and also prevent new rust. One interesting feature is that it's available in 3 different viscosities; vaguely speaking, those viscosities are thin, medium, and elephant snot.
The thin one does a fantastic job of creeping around to cover even unseen surfaces, but it washes off the fastest. The thicker ones hang around longer and creep less. (Tradeoffs, I guess.)
I prefer Fluid Film just because it's more natural than some other things are and that makes me feel good in some way that I don't care to rationalize, but Fluid Film is not very good at recovering from existing rust.
Corrosion-X, though? I can get the thin version of that worked into the joint of a completely rusted-stuck pair of box-jointed pliers and have them working very well (and looking fairly decent, though not "new") in a few minutes with a shop rag. I've heard stories of it being used to hose down whole electrical rooms in ocean-going boats. It's amazing stuff. (And it's expensive.)
The practical downside is that these products all feel greasy, and they all turn black with enough time and enough miles. They're all ugly.
For visible painted body panels, the best way I know to deal with small spots of rust from rock chips and stuff is to go full-ass on it. Get the Dremel out, pick an appropriate abrasive stone, and start grinding those little pinholes out until there's nothing but clean, shiny metal surrounded by paint. And then: Fill in with touchup paint that matches the factory paint code. (It's never perfect, but it does get easier to do a job that looks better than little rust spots do with some practice...and the little spots then don't turn into big spots.)
Rust never sleeps. Good luck.
shtzvhdx
What year is your wrangler?
saurik
It's been a decade now, I guess, since Charlie Miller figured out how to hack into Jeep Grand Cherokees and remotely disable the brakes.
https://www.wired.com/2015/07/hackers-remotely-kill-jeep-hig...
rossdavidh
The first question for any dev to ask themselves before rolling out any software update: do you know how to roll it back?
This ought to be the sort of thing that management is there to remind the developers of, but in practice it seems like the opposite is true.
rkomorn
> This ought to be the sort of thing that management is there to remind the developers of, but in practice it seems like the opposite is true.
In my experience, management does remind developers of this. Usually after an incident that ultimately boils down to management having incentivized everything else at the cost of good operational practices.
gridspy
Yeah, In application programming over the air is frankly terrifying because when it goes bad it goes really bad.
Gigachad
I remember a firefox dev commenting that the updater code was the most dangerous part of the app to touch because if you break it, it's game over, you can't push a fix.
Raicuparta
I already feel this with an app that only serves a few thousand people. Even with the paranoia I managed to mess up the updater once, a year+ later and still have people who haven't updated from that version.
Always good to have a few redundant systems to help with this. Minimum being some way to push alerts to specific versions.
chasing0entropy
OTA firmware updates for a vehicle should not exist. A car is an appliance that should do what it does. There are up upgrades to four rolling wheels. If there are, roll them into the next model year. Let the dealers upgrade older vehicles or recall the model.
constantcrying
Customers demand Software upgrades.
>Let the dealers upgrade
And every single customer will hate you for this.
dmix
There's no recall yet? That's strange.
Usually minor firmware recalls make headlines (at least for Tesla), this is a major issue without even a recall announcement?
wand3r
Tesla isn't the best proxy for what is normal. While Tesla has had a lot of issues and the critiques and articles are valid, it definitely seems like the media coverage was much more widespread and pervasive because 1)Anti Elon sentiment sells ads and clicks 2) it was somewhat agenda based. I am not making a political statement, but I think what I said is objectively true.
hulitu
> Jeep wrangler owners waiting for answers week after an update bricked their cars
Don't worry. It will be fixed in a future update.
Does Microsoft entered the Automotive business ? Because this surely looks like a lot of the issues with Windows, where an update breaks something and Microsoft needs a couple of succesive updates, until they acknoledge and fix the problem.
proactivesvcs
"So, if you’re a Wrangler 4xe owner, here’s your order of operations for the time being:"
Do not use the vehicle under any circumstances and have the dealer take it away and keep it until it is safe to drive again.
jqpabc123
I have friends who ignored my advice and bought Jeeps.
I told them, don't expect reliability --- and this is an example.
pixxel
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RickJWagner
After years of development, Jeeps can now break down faster and more efficiently.
Also: “power terrain”? For an auto mag, that’s a mistake on par with a software developer deploying to production without a backout plan.
Brett_Riverboat
just another reason among many for why I refuse to own a car with an internet connection.
SteveNuts
Or anything made by Stellantis, in my case at least.
gedy
My dad's old joke was FIAT stands for: Fix It Again Tony
whynotmaybe
How does it work in this case? The car has an esim and can connect to cellular network?
bnjms
People on hn and I assume car forums will remove the radio antenna or otherwise disconnect the relevant hardware.
7thaccount
I don't think that's always possible anymore
onetokeoverthe
[dead]
However, a second update has now been pushed that reportedly reverts the software to the previous version, and Jeep Cares cautioned that customers will not be able to tell which version they currently have by looking at Uconnect, because the problematic package doesn’t make any changes to the infotainment suite itself, meaning the version numbers will appear the same.
What kind of complete amateur hour operation are they running there at Jeep/Stellantis?