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Persuasion methods for engineering managers

Jolter

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SftwrSvior81

What is the point of being great at persuading if one is persuading peers, reports, and leaders to do the wrong thing? Persuasion is necessary but it should be second to the suggestion actually being a step in the desired direction.

redrove

The more time I spend in engineering roles the more I think too many people are great at persuading but suck at the underlying thing they're persuading _for_.

latentsea

Any direction is the desired direction if one can be persuaded so.

napo

Now that we have this list, we should pay close attention to its use. If someone uses these especially for personal gain, and especially at the company’s expense, it should be addressed. A company should value truth. We should not rely on persuasion tricks.

willvarfar

It is sad that being an engineering manager in the vast majority of tech companies is about politics not about engineering. A lot of engineers who opt for the management root learn this the very hard way.

The big persuasion missing from the list is persuading, both upwards and downwards, who should work on what.

It sounds super cynical but it is important to park the unproductive people on the unimportant work else nothing works. It is usually counterproductive to actually release people (the EM is rewarded for number of reports above all else) etc so you have to put the good people on what is important and somehow lend the bad people to the projects and competing teams to hamper them etc.

Sad but super true.

actionfromafar

I saw a team of misfits being assembled and "parked" this way on a project everyone expected to fail. To everyone's surprise they dragged the thing to completion and an unexpected revenue stream.

jemmyw

I don't understand why any of these except hiring is persuasion. Engineering managers don't pitch projects. They shouldn't be persuading leadership to give them resources, they just lay out timelines for what is possible with now, with more. Maybe even with less.

As an engineer and engineering leader in my career I've never had to persuade or be persuaded to do the tasks I'm assigned. They're the job. Sometimes they're boring. I think about that during planning and make sure people get some variety and ask them what they like working on.

Why would you need to persuade a cross team lead to help you? Are they not doing their job? I've never asked and been told "you have to persuade me" and if I was told that I'd ask leadership for clarification on priorities.

This sounds like organizational dysfunction and fiefdom building.

throwanem

> This sounds like organizational dysfunction and fiefdom building.

Yeah, it's Google post 2010.

Aeolun

> This sounds like organizational dysfunction and fiefdom building.

So like, applicable to 98% of all organizations?

atoav

[delayed]

vasco

The only method that works long term is being honest about what you want from people and honest about the diff between your expectations and their output.

In a previous company many times new managers asked me how to approach a subject with their reports and usually they wouldn't consider just saying it exactly as they described it to me. Just say what you mean, it'll help all your relationships, not even just work ones.

It's hard enough trying to convey what you mean clearly, adding shenanigans that you'll also be bad at on top is not going to help.

DoingIsLearning

> Just say what you mean

This greatly depends on work culture and ARL's - adulthood readiness levels.

Many people are not graceful with open criticism even if done privately and constructively.

Without falling into stereotypes culture still matters specially in an international setting. Some cultures expect a lot of innuendo and indirection, for example in British or Japanese work environments. West coast US typically expects a lot of positive praise even when pointing out negatives. Whereas others like the Dutch expect more direct or even literal speech.

almostgotcaught

Here here to not losing your humanity just because you work in a corporation/organization

ArthurStacks

What a load of nonsense. You would think engineers were working for free, and these companies were competing trying to get that free service. YOURE PAYING THEM TO DO A JOB. They either do it, on time, to the standard expected, or they're gone and they dont get paid. That is all the persuasion necessary. The sooner companies get this in their heads, the sooner theyll have staff who actually get things done, to a good standard and on time.

This is why my company doesnt hire US developers. They seem to be under the impression they are auditioning us, that we would be lucky to have them and need try woo them. Seemingly unaware I can get a developer from Ukraine who is technically better, will work for far less, get on with the job, won't whine and moan as much, and with none of the entitlement.

ben_w

It's important to have a good culture fit. This was one reason why, post-Brexit, I went to Germany rather than the US: I prefer unvarnished truth if I can get it, and failing that people telling me what I did wrong instead of puffing up my ego by telling me everything is amazing when they think it's rubbish*.

But accounting for that, too, is part of persuasion — even if it's not on this list.

* there's a set of graphs I can't find, objective quality on the x-axis, bell curves, vertical lines drawn in different places for each country, US labelling everything that's better than terrible as "amazing" and vice-versa for eastern Europe.

jemmyw

I've worked with plenty of American devs who are great, just get on with things. Maybe this entitlement happens at the big tech companies?

ArthurStacks

Many US companies / managers are unaware of the issue because they don't know anything else and just accept it as the norm. Because of this what they consider 'great' or 'bad' are skewed from what they should be

bargainbin

Something irked me about this post as a long term EM, and then reading the final part actually provided the clarity: The author is a sociopath.

Stalking your superiors is insane. Most of the behaviour here is insane. Decoy cup size? Present the option that is best for the business and be done with it.

This is a sign of a sick company.

mns

That's probably what it takes to get promoted to Director of Engineering

wiz21c

yep, calling that "persuasion" is seriously wrong.

romanhn

As a previous EM at a FAANG, I'm very conflicted by this post. On one hand, it is quite useful and representative of some of the behind-the-scenes shenanigans that I wish I was aware of at the time that would've made my life easier. On the other hand, it is representative of the time and effort wasted on political bullshit at big tech that could certainly have been put to better use. TL;DR: Thanks, I hate it.

strken

Most of it is bullshit, but "I'm going to do X unless you tell me not to" is really good even at companies with a minimum of political shenanigans. It lets you politely and safely take ownership of stuff off of busy people.

mytailorisrich

I think it helps to accept that manager is a political role and that politics is intrinsic to human groups.