From: Steve Jobs. "Great idea, thank you."
147 comments
·May 8, 2025ryancnelson
jrockway
They must have learned from your experience. When we were acquired by HPE they did not let us choose and our director of engineering got an email address that misspelled his name... fixing it involved him being locked out of all systems while the people trying to fix it emailed someone else with a similar name about it. His advice for other team members in the same spot was "if you don't like your email address, do not attempt to fix it."
HPE was truly a trip. I paid $2000 to be able to disparage them online and it was worth every penny.
flutetornado
I’d do that every time I get a chance! Ex-HPE black label on my resume from a startup I used to work in that they bought. That company is a complete horror show.
knotimpressed
What were the details of paying $2000?
jkingsman
Not the commenter, but I would assume forgoing an exit bonus/severance payment that was contingent upon signing a non-disparagement agreement.
bigfatkitten
In the late 90s I worked for a now defunct Australian electronics retailer, who were also a well-known AS/400 shop. Our stock reports etc would come via email from qsecofr@<domain>.com.au.
The QSECOFR (Security Officer) user is effectively root on OS/400.
I would've thought they would run these jobs as some other user, but apparently not.
bryanrasmussen
this reminds me when I was at a course from a big software company in the late 90s, and we had problems setting up the system at first because some executive in Germany had named his machine localhost.
williamdclt
I’m confused why cron jobs would be sending emails to root@hpe.com?
tuyiown
(not an unix sysadmin, just guessing what happened from my shaky knowledge)
cron jobs reports activity by email to the user (UID) they are running, historically UNIX boxes have the ability to handle mail locally (people would leave messages to each other by connecting to the same server via terminal), so that the root cron activity would land into the root (/root) account mbox file.
When email got interconnected more across servers, generally the service that would dispatch mail to the users account on their home folder on the server started to be able to forward to to others servers, if a domain name was provided. Add to it the ability to fallback to a _default_ domain name for sending email into the organization, and voilà, the root email account for the default domain name receives the entirety of the cron jobs running under root of all the servers running with the default configuration and domain fallback.
layer8
If you ever come across a ~/dead.letter file, that's one way it can be misconfigured. ;)
sph
IIRC cron writes stdout to the local mail spool (<user>@localhost). If the server is configured correctly, with an SMTP service for the domain, these emails are basically forwarded to <user>@<domain>
In practice, I have never seen a Linux server with an actual SMTP server configured correctly in 20 years, so the worst that usually happens is that cronjobs never actually leave the machine. You used to get a mail notification when you logged in if cron had written something, but that doesn’t happen anymore on recent distros.
lgeorget
It's usually configured correctly at some point in time and then the configuration "rots": it becomes inconsistent, some emails are forwarded, other are lost, nobody cares, etc.
In my case, I configured Postfix to redirect all mails looking like (root|admin|postmaster)@server to myemailaddress+(root|admin|postmaster)_server@domain and Postfix ignores what comes after the + in the user part. So I get all the emails but I still know where they come from. It has worked well for quite some years now but I'm not deluding myself, I know that at some time, that will rot too.
ecnahc515
Cronjobs often run as root. If the host has is configured to send emails when a cronjob is completed it will default to sending it to user@domain where the user is the user the cronjob runs as, and the domain is what was configured in the cron configuration.
dijit
Minor nitpicky correction: cron only sends an email if there's any stdout of the job.
This is an important distinction because if you have configured mail forwarding, your cron jobs should be configured to output only on error.. then any emails are actionable.
ferguess_k
Or something like "ab-production@company.com", where ab is whatever a mage system.
jorgesborges
That is one of the most beautifully crafted “I did something dumb” emails — and to a CEO no less. I wish all my emails were so clear, direct, and personable.
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neilv
That beats my similar anecdote.
At a high-profile place, I too used an automated IT thing to make a first-name email alias for myself, and there was a semi-famous person there with the same first name.
It played out much like this story: I started getting email for the VIP, so I told them, and switched it over to them. I don't recall them being as gracious as Steve Jobs that time. Then, the only other interaction I had with them was them during my time there, was them declining my request to participate in something. :)
bentcorner
I did something very similar, but the effects were different - people who intended to send mail to other people with my first name had my new distribution list (I created a distribution list with myname@company.com with myself as the only member) pop up as the first thing in their autocomplete.
I started to receive mail across the entire company for people who typed "myname<TAB>".
I deleted the distribution list a few minutes later.
testfrequency
This post is particularly funny to me as well as I also had a very common name@apple.com email and I would often get sensitive emails, including travel info, sent to me - despite the fact that I had worked there longer than most peers.
I eventually grew so annoyed with it that I ended up surrendering the email to said person as it was a losing battle.
AceJohnny2
A colleague had an email when they started that was very similar to an SVP. When they highlighted the confusion, it got fixed promptly.
testfrequency
If anything, all it taught me was that nobody at the company would bother to check directory before emailing.
Now that the company uses Slack however, I imagine there’s a lot less confusion.
foobahhhhh
Mind blown. I remember getting very excited that my teacher in 1991 sent an email. I didn't see the email or use that computer. Just the concept that the email was sent to another country. Weird I barely remember what the email was about. But something along the lines of science and contacting another school.
throwaway7783
34 years at Apple/Next. Amazing tenure!
georgewsinger
This was such a great story.
Steve was a mischievous person himself, so surely a part of him respected this.
6stringmerc
[flagged]
vkou
This is poorly phrased, but cuts at the heart of it. He was a narcissist, and a colossal asshole, and all around an awful human being...
But he was a very good businessman who made a lot of money, and that's what's important.
daseiner1
you and i certainly have very different ideas of what an "awful" human being looks like
and i hate to play mr. ceo defender but "a very good businessman who made a lot of money" is selling him rather short, i think. he developed several products that radically changed the paradigm of computing and consumer electronics. that deserves a certain degree of veneration, i think. he didn't get rich by jacking up the price of insulin or dumping chemical waste into rivers or selling petroleum products or developing a human psychology-hacking enterprise to sell ads.
philosophty
Of course Steve Jobs had character flaws and made mistakes but this meme that he was some kind of Stalin character sending people to the gulags is an ignorant joke.
Steve Jobs was deeply loved and respected by his family, friends, and colleagues. People who knew him intimately, who lived and worked with him every day for decades in many cases.
ab5tract
I think he was all of those things, but also could be the opposite of those things, too.
Humans are complex and when you already changed the course of history by 25 or whatever, you are going to be even more complex.
I don’t idolize Steve Jobs but I do find him to contrast positively against other similar figures like Gates and Ellison. Low bars, I know. But I guess I wanted to defend that people can have a soft spot for Jobs without ever making a dime from any of his endeavors.
golergka
He made a lot of clients very happy with the products they bought. Products that are not just small gimmicks, but something they use every day as their main drivers in work and personal lives. And yes, since we've seen Apple with and without him twice already, there's enough information to suggest it was his personal effect.
So is being asshole to a few thousand employees worse or better than improving life of tens of millions (at least) with great products that they use everyday? Not an easy question to answer. But it's certainly not just about money and shareholder value.
msephton
Whilst working in corporate I tried to get matt@apple.com which was showing as free, but in fact somebody in retail had claimed it. Good for them!
mikelevins
I was mikel@apple.com for about a decade. I never got misdirected mail, probably because there aren’t all that many people with the first name "Mikel." The only other one I personally know of is Mikel Bancroft, who works at Franz, inc.
MarkMarine
I had mark@apple.com during my time there, accidentally got added to one of the exec’s threads from Tim and felt pretty silly (and didn’t read anything in that thread, couldn’t delete it fast enough, had to email Tim to explain)
milkshakes
i nabbed complaints@apple.com for a while. that was pretty scarring actually.
gield
I managed to claim my 4-letter-first-name@apple.com. Not having an English name definitely helps.
pkaye
What if a new employee was named Steve Teve?
incanus77
I first learned about the ability to apply for custom aliases at my university after noticing a guy I knew didn't have the usual pattern — first 5 of last name, first name initial, and nothing or else numbers 2+ depending upon your order in line. So I was 'millej3'.
Then I thought about the guy's name: D___ Hoover.
He had applied for, and got, 'hoover'.
hennell
I got an alias setup for my uni address. Although it asked where it should go, so I just directed it directly to my Gmail.
My inbox was closed after graduation. My forwarding alias worked for years after.
Unrelated fact, a university ending email domain is enough to prove student status for a lot of software.
dullcrisp
s(teve)2@next.com
ubermonkey
Heh. I have a somewhat related story.
In the market we sell into, mergers, acquisitions and spin-outs are the norm. People shift employers all the time without changing offices. It's a whole Thing.
USUALLY this is somewhat drama-free, and USUALLY there's not an issue with email addresses, but this is not a story about the usual case.
Most places now seem to use the firstname.lastname@corp.com style of address. This is a good idea, and creates collisions less often than flastname@ style addresses would. However, one of my customers -- someone who had been happily a first.last@companyA.com user -- got acquired by an org that insisted on the old style flast@companyB.com addresses.
I will not provide the name of my customer, but the problem that ensued was of the same type, and yet a bit more severe, than it would have been if his name were "Steve Hithead."
To this day, though, his address honors the local convention. STANDARDS MUST BE FOLLOWED NO MATTER WHAT, apparently.
3pt14159
Hahahaha. I wish HN allowed the use of the joy emoji in response for these types of posts.
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msh
It must have been a big difference between working for a cutting edge tech company like next and a regular company back then.
FlamingMoe
Great story, put a smile on my face.
i love this. A startup I was at during early COVID times got acquired into Hewlett Packard Enterprise, so we all became HPE employees with HPE addresses. There was a similar form there to request "ryancnelson"@hpe, etc...
One of my co-workers got cute and asked for "root@hpe.com" .... And boy, there's a lot of cron jobs running at HP.