Skip to content(if available)orjump to list(if available)

Why a plane turned around when a passenger lost a phone midflight

smeej

I feel like I'm having some sort of Mandela Effect moment, but maybe I'm missing something a lot more obvious?

I've had portable charging battery packs for at least a decade. I wasn't special. They were common. But it's only in the last few years that I've been hearing any concern about the batteries in consumer electronic devices causing aircraft fires.

I remember hearing about the ones in hoverboards, and then there was one version of a Samsung device that had problems, but nobody generalized to "all such electronic items must be in the cabin with you, and if you lose track of yours, we're turning the plane around."

Did something maybe change about battery chemistry that I don't know about? Or did the design change, such that the batteries aren't protected anymore or have enough more capacity that they've become dangerous?

I can't imagine there were actually widespread battery fires for as long as I remember never having heard not to put a battery in checked luggage, so what else changed such that this is such a major issue now when it wasn't before?

Spooky23

Devices are smaller and portable batteries are treated roughly. Also, many devices have batteries with custom-ish shapes that may be better or worse than standardized designs that were popular before devices get thinner.

The other thing is that consumers won’t be aware of risks for semi-disposable batteries. I found out a few days ago that a high capacity Anker battery that I own was recalled last year. Would such a thing even happen for a random battery sold at CVS?

I was in a leadership role for an org with about 95k laptops. We had, on average 4-6 significant battery incidents with an ignition per year. Anywhere from 30-250 reported battery swelling events annually. It’s enough that we provided kits for safe storage of at risk batteries to every field office.

Now that’s a pretty low risk of an incident, but in an airline environment the impact of that risk is very high.

ghaff

I'm almost surprised that you had that few battery swelling incidents although I assume that in a corporate setting laptops tend to get refreshed before you're likely to have swollen batteries. I've had one myself in an Apple MacBook Pro but it was a pretty old model when that happened. (Also an older iPhone that was driving my stereo system when I went to replace it after doing an upgrade.)

Spooky23

I suspect there’s more swelling that we don’t hear about. Environment matters though. Phones and tablets with wide operating ranges (Samsung was rated for like 0-120 F) have higher failure rates outdoors than iPhones… but if you try to use iPhones in a hot parking lot in the summer or keep them in an outer pocket in the winter, they’ll shut down. (The device doesn’t break, but it fails for the user)

For laptops the target was 4 year replacement for most and 2 year for high performance. IIRC, there was a Dell model where the swelling and battery shape was such that the device was super wobbly and damaged that spiked the numbers. Most devices would just get tagged as a bad battery and repaired or replaced.

If I was still there or in that role, I’d collect more battery data in general, as it’s both an employee safety and perhaps a quantitative difference that can be leveraged in purchasing.

andrei_says_

These numbers are sobering - thank you for providing. Even a single battery ignition incident can burn my house.

ghaff

Most people get off with it, but after I found an old iPhone with a badly swollen battery (and put it in my fireplace; this was during the summer until I could properly dispose of it), I became much more cautious about keeping old laptops and the like hanging around the house for old time's sake.

I know I have some truly ancient stuff up in the attic for basically nostalgia and I should just recycle.

muststopmyths

> never having heard not to put a battery in checked luggage

Maybe not conventional batteries, but you've been disallowed from putting lithium batteries in checked luggage for at least 16 years. I remember being dragged into the bowels of an airport by security to open my checked bag because I'd forgotten a device in it. That was in 2009.

When you check in bags they ask you to make sure there aren't any rechargeable devices or battery packs in them and this has also been going on for a long time.

Reason077

> “you've been disallowed from putting lithium batteries in checked luggage for at least 16 years.”

This rule only applies to loose (spare) Li-ion batteries, not batteries which are installed in a device.

Batteries over 160 Wh (in some cases, 100 Wh) are banned whether they’re in a device or not, but that’s far bigger than any phone battery: an iPhone 16 Pro Max battery is about 16 Wh, and typical laptop batteries are around 60 Wh.

IATA Li-ion battery fact sheet: https://www.iata.org/en/iata-repository/pressroom/fact-sheet...

userbinator

This rule only applies to loose (spare) Li-ion batteries, not batteries which are installed in a device.

I've heard of people ordering 18650s online and getting them along with a free flashlight in which they came; I wonder if this regulation is why.

iforgotpassword

Interesting, at the airport I always see general "no (devices with) batteries in checked luggage" signs.

One time I had an old phone with battery removed in checked luggage and when I arrived at my destination, I saw they fiddled with the tsa lock and the phone was taken out of the envelope I had it in and just lying on top of my clothes. I mean maybe they saw it in an xray and wanted to steal it and then saw it was some old junk phone, no idea how good the xrays come out to tell beforehand whether you're dealing with an iPhone or 7 year old android midrange...

SllX

Notably the 16” MacBook Pro (every model since 2019) goes right up to the 100 Wh limit.

smeej

I also thought the reason you couldn't travel with unattached spare batteries was because something could bridge the + and - and create fire from a short, not because they were lithium. Like, traveling with my little power bank wasn't an issue because it's all enclosed.

mrheosuper

many laptops are reaching 100wh limit, dell xps 16 has 99.9wh iirc

And people dont travel with single device anymore. My usually setup has 72wh powerbank, ~20wh phone and 90wh laptop, and various smaller gadget. They are reaching nearly 200wh

numpad0

(100Wh / 3.7V ~= 27000 mAh, 160Wh / 3.7V ~= 43000 mAh. Wh represents theoretical total energy, used as a normalized comparison, and Ah is used to practically determine max safe charge/discharge rates)

LorenPechtel

Yup, it's happened to me. I had put the battery in my daypack while we were there. I thought it had gone back in my laptop bag for the flight--nope, it was buried in the daypack. PVG security caught it.

sroussey

I still send my AirTags in checked luggage. But they are small!

pacificmint

When people say “Lithium batteries” in this context, they mean lithium-ion rechargeable batteries.

AirTags contain lithium primary batteries, which are a totally different thing (other than both containing the element lithium).

Lithium primary batteries present no more a risk than alkaline AAs. Probably less.

josephg

AirTags also don’t use rechargeable lithium batteries.

ghaff

Checked baggage is actually one of the better use cases for AirTags.

ghaff

Yeah, I’ve been aware of this for ages. That said I’m sure lithium batteries in checked luggage are super-common in things like electric razors and tooth brushes and a ton of other things we never think about.

It’s like airplane mode. How many cellphones on a given flight are actually in airplane mode?

lxgr

A phone not in airplane mode and a high capacity lithium battery are not comparable at all.

Airplane mode is largely pseudoscience/an abundance of caution/solving a different problem than a safety one. There's approximately zero chance of a phone interfering with avionics, especially modern ones, with their very low transmission power.

Supposedly the real reason has always been that mobile network operators don't like the interference high-altitude phones can cause: They're in view of potentially many base stations, some of which might be using the same frequency (which is possible since far-away regular-altitude phones are below the radio horizon and therefore not an issue).

Some evidence for this theory: The "mobile phone ban" is an FCC regulation, not an FAA one, and many (non-US) airlines have been offering on-board microcells for decades without any issues.

Reason077

Small Li-ion batteries installed in a device are allowed in check luggage.

Loose/spare Li-ion batteries that are not installed in a device, and large batteries over 100-160 Wh are banned in checked luggage.

therein

> When you check in bags they ask you to make sure there aren't any rechargeable devices or battery packs in them and this has also been going on for a long time.

Literally never once have I been asked that and I flew internationally 6 times a year for more than 5 years.

The only thing I can think of is maybe you look like the kind of person that would have rechargeable devices and battery packs in his luggage? :)

grepfru_it

Before you accept your plane tickets you get asked question about illegal hazards you are flying with. Lithium batteries are clearly noted. Maybe you are just skipping that notice because you assume you are not a hazard? :)

This definitely happens stateside. Usually during check-in

TrainedMonkey

I see a warning about rechargeable batteries in checked in luggage almost every time I check into a flight. I wonder what explains our difference of experiences. Maybe it's the fact that I mostly do electronic checkins vs just showing up at luggage drop off.

muststopmyths

I do get pulled aside for "enhanced screening" consistently while transiting Europe :-)

I'm sure you didn't actually mean it that way though :-)

A sibling comment made me recheck the rules and it does seem like phones and other small rechargeable devices are allowed in checked baggage.

Maybe I've been unconsciously extending "power banks and rechargeable batteries" to also mean device when questioned.

Except that one time in Latin America where they would only let me put my ultra-compact camera in checked baggage if I took out the batteries.

aoanevdus

https://apnews.com/article/russia-poland-germany-sabotage-ca...

November 5, 2024

> WARSAW, Poland (AP) — Western security officials suspect Russian intelligence was behind a plot to put incendiary devices in packages on cargo planes headed to North America, including one that caught fire at a courier hub in Germany and another that ignited in a warehouse in England.

> Poland said last month that it has arrested four people suspected to be linked to a foreign intelligence operation that carried out sabotage and is searching for two others. Lithuania’s prosecutor general Nida Grunskiene said Tuesday there were an unspecified number of people detained in several countries, offering no elaboration.

People have been sending explodey batteries by air freight. In that context, requiring batteries on a plane to be in the cabin where they can be located, accompanied by the owner of the battery could be a good deterrent.

joshvm

The IATA rules are actually quite permissive (Delta for example) for checked luggage:

> Lithium cells or batteries power many consumer electronic devices and medical devices, like watches, laptop batteries, calculators, cell phones, hearing aids and much more. You can bring lithium-battery powered devices as carry-on items or in checked baggage. Spare lithium batteries are allowed as carry-on items only with batteries individually protected to prevent short circuit.

FAA general rules are similar. The concern nowadays is that someone will drop a device into a seat mechanism and it could crush the battery.

giarc

>The concern nowadays is that someone will drop a device into a seat mechanism and it could crush the battery.

I took a few flights in the last year or two and they made an announcement along the lines of "If you happen to drop your phone between your seat, do not try to retrieve it. Call a flight attendant for help." Latest flights didn't make the same statement, but wasn't necessarily listening for it.

ghaff

United at least seems to make this announcement on a routine basis.

rsynnott

> I can't imagine there were actually widespread battery fires for as long as I remember never having heard not to put a battery in checked luggage

This was pretty much the initiating incident, 15 years ago now: https://en.wikipedia.org/wiki/UPS_Airlines_Flight_6

rcxdude

This. The rules got tightened right up when this happened, because regulators basically looked at it and went 'holy shit, what if that had been a passenger aircraft?'

op00to

My wild ass guess: prices dropped, causing battery packs to get bigger and increase availability to people who may not understand or care about the risk. Additionally, with lower base cost of lithium ion batteries, you get more cheap crap that is not engineered well.

LorenPechtel

I think the proliferation of power banks is also relevant. More and more people have come to consider a power bank + cable to be normal travel gear. High energy density (it's not surrounded by equipment meant to be powered from the battery) and people often cheap out figuring the cost of a bad one being low.

stephen_g

Part of I feel like is that 10-15+ years ago, people only owned a couple of items with rechargable lithium batteries in them (if any at all!), and now people can have dozens. So the tiny chance of having one catching on fire is just multiplied by 10-20x just because there are many more of them around.

The other thing that was mentioned was that devices got thinner so there's a bit more chance of bending, squashing etc. stressing or puncturing the battery which can cause a fire.

And thirdly I think is cheap devices that don't have adequate protection against thermal issues etc., but that's mostly a risk during charging (that's where those hoverboard fire stories came from).

ChrisMarshallNY

> one version of a Samsung device that had problems

The best GTA mod: https://www.youtube.com/watch?v=0IVk8PsSgEI

icegreentea2

For a sense of scale, the FAA has been tracking battery related incidents, and you can take a looksie here: https://www.faa.gov/hazmat/resources/lithium_batteries/incid...

You can click through to see specific incident summaries. It looks like a significant amount (if not majority) of events are inflight on passenger flights (as opposed to on the ground, tarmac, ground handling, or freight operations). There were 85 total incidents in 2024 (there were some 9 million passenger revenue departures to give another sense of scale).

Lost phone is a problem because:

* Could be in a place that increases risk of thermal run away to begin with - classic example would be caught in the seat hinge. But even being stuck surrounding by cushioning could increase the risk of overheating

* Decreased visibility. The faster you can react (ie, try to dump the thing into a thermal protection bag / get it away from other flammables) the better. If you read the incidents, you'll see time after time the sequence "passenger notified flight attendant, who then placed it in a thermal containment bag, flight completed normally".

I could see changes to rules that will begin to prohibit storing batteries in overhead compartments (which aside from the pinch problem, actually has all the same risks of losing a phone). Or perhaps mandatory/routine pre-emptive use of thermal containment bags.

The airliners know there's no going back. They must accommodate for batteries, so they'll seek the right balance.

lsllc

If you've ever had to fly with (cordless) power tools the rules allow this but the batteries must be in carry on and not be in the checked baggage (the tool itself must be checked!) and there's a limit on the max battery size (160 Wh), although I don't think there's a limit on how many you can carry-on.

For example, with DeWalt 20V batteries, 160Wh is an 8Ah (which is one of the larger sized batteries), but if you have 60V FlexVolt tools (circular saw) you are probably out of luck as they start around 6Ah (and @60V, 160Wh is only 2.6Ah), going up to 15Ah (which would be 900Wh).

johnwalkr

For the 60V flex volt battery, which is actually 3x 20v batteries which the tool can configure in series, the advertised capacity in Ah is almost certainly measured at 20V. And 20V is also a marketing term, with nominal voltage being around 18.5. So the 6Ah battery is probably around 111Wh and the 15Ah battery is probably around 278Wh. So only one of them is oversized but you should find a data sheet that clearly shows capacity in Wh.

mrheosuper

And this is reason why "Ah" unit is stupid and meaningless

andrewaylett

I assume this is because the thermal containment bags they have are only rated to a certain limit, but distinct batteries hopefully won't ignite at the same time and can in any case go in different bags?

LorenPechtel

Heat a lithium secondary cell too much and it goes into runaway. When the cells are packed together in one device if one of them goes up it can take the others with it. The bigger the device the hotter it will be and harder to avoid it turning into a disaster.

lesuorac

> although I don't think there's a limit on how many you can carry-on.

Correct. So long as it's for personal use.

> [1] Quantity limits: None for most batteries — but batteries must be for use by the passenger. Batteries carried for further sale or distribution (vendor samples, etc.) are prohibited. There is a limit of two spare batteries per person for the larger lithium ion batteries described above (101–160 watt hours per battery).

[1]: https://www.faa.gov/hazmat/packsafe/lithium-batteries

aloer

Unfortunately airlines often have more strict rules. Lufthansa says 20 max for example

https://www.lufthansa.com/us/en/prepare-for-your-trip/baggag...

Although 20 loose batteries is still plenty. The real challenge is the 15 devices per person limit

Do AirPods count as 3 devices because charging case + 2 ear pieces?

As a private person, international transport of devices with batteries is a pain.

rcxdude

IATA says a limit of 2 <160Wh batteries (with airline approval) and a limit of 20 <100Wh batteries (which is a lot!), but also airlines are free to be more or less strict as they see fit, so basically check with the airline (it's rare that they'll be less strict as a policy, but they may be OK if you clear it with them beforehand, and some are more restrictive by default).

null

[deleted]

JoelMcCracken

Thank you to whoever changed the title to omit the question mark. Question marks at the end of non questions drives me crazy. I’ve tried to accept it and accustom myself to it, but I still always trying to parse it multiple times

bookofjoe

That was me. I'm the idiot who originally added it to the published headline before I realized it and removed it.

facile3232

Any statement can be a question with the right tone. I actually have the exact opposite stance: we expect formal questions when in most cases it makes more sense to simply state something with a lilting tone. But maybe it's just me?

mpalmer

Not all statements are headlines.

null

[deleted]

Jhsto

I was on a flight where we had a fire inside of the cabin because of some mobile device. What I found weird was the only piece of communication being that "we are returning", around 15 minutes after the plane had turned back. I was able to smell the smoke at that point.

KineticLensman

> What I found weird was the only piece of communication being that "we are returning"

Aviate, Navigate, Communicate

Dylan16807

Can you elaborate on how that is relevant?

It's hard for me to imagine how the urgent aviation and navigation involved in turning the plane around takes two people 15 uninterrupted minutes, let alone the portion after turning around needing 15 uninterrupted minutes.

adamm255

The order of doing things while flying…

Arranging a reroute with ATC, explaining everything, adjusting the autopilot for the new route etc. Assessment time on what to do. Those in the back don’t need to know anything until those decisions are made and executed. It’s not like there’s a negotiation to be had!

russdill

There's always a long list of checklists and calculations to run though. It's rare for a plane with an emergency to land as soon as possible, they generally need a little extra time to finish such tasks.

tgsovlerkhgsel

Based on how many ATC recordings I've heard where an aircraft declares an emergency, diverts, then asks ATC for a holding pattern/delay vectors to set up the landing, I consider this plausible.

They need to find, read, understand and brief the approach charts, missed approach procedures, etc., configure that all in the onboard computer, go over a stack of checklists, etc.

cactacea

Why do you feel that is weird? Keeping the passengers informed isn't really a priority in a situation like that. They told you when you needed to know.

Jhsto

I thought that even the cabin crew did not know what's burning. There's also the feeling of helplessness -- you know something is wrong but you are not told that something is wrong. The hysteria at the back of the plane could have been alleviated by telling that the situation is under control. When the plane was landing, I could see fire trucks, an ambulance, and police of some sort driving in parallel to the plane to rush in. I only found out about the reason from the news later.

maccard

You are helpless, the cabin crew know what’s going on but aren’t telling you, and the hysteria at the back of the plane won’t be alleviated by telling them there’s a fire in the cabin, you’re making an emergency landing and to prepare for an emergency response unit upon landing.

There’s nothing you can do other than stay in your seat and keep out of the way.

IshKebab

What? Keeping passengers informed is zero effort, a nice thing to do, and probably a good idea. Why would you not say "we are returning due to a battery fire. The fire has been contained but we must return because X y z" or whatever.

girvo

Because passengers panic, and that makes the job of the crew harder?

mschuster91

> Why would you not say "we are returning due to a battery fire. The fire has been contained but we must return because X y z" or whatever.

Because as soon as you mention "fire" you'll get a bunch of dumb fucks panicking themselves so hard they're going to behave completely irrationally (like attempting to rip open the emergency doors which IS possible at low enough altitudes) - or manage to induce legitimate medical problems. Heart attack for the older folks, dyspnea up to actually going unconscious from hyperventilation for the younger folks.

y33t

Just curious, were they able to purge or scrub the smoke from the cabin? Seems like a battery fire in a closed space like that would be a lung hazard.

jerlam

Airliners have touted in the pandemic that planes have HEPA filtration which remove 99.95+% of particles in the air, which includes smoke particles.

Battery fires will also produce other bad stuff in the air, but it's still a minor consideration compared to a fire which can bring down the plane.

aeternum

The issue is how quickly they cycle the full cabin air volume.

cedws

What airline was it?

I've never been to the US but seen a lot of random videos and pilots in the US sound kind of unprofessional. They don't seem to communicate clearly and use very casual language. For instance I saw a video recently where the pilot refused a plane because he "wasn't feeling it" or something.

Spartan-S63

In that particular instance, that pilot also mentioned there were issues with engine oil pressure, IIRC, and the fuel filter was scheduled to be replaced after the long haul flight over water. Those concerning data points were what led to him not “feeling it.” That type of casual language, IMO, makes it easier for people to empathize with the conclusion based on hard facts.

cedws

Still I've never heard a pilot communicate like that. On the European airlines I've flown on the pilot would concisely and professionally explain the situation and then make a formal apology.

6SixTy

The pilot in command can refuse an aircraft because of unresolved mechanical or technical issues, and sometimes issues that for example are fine on a clear calm day can just not be in weather. Remember that the pilots themselves are responsible for the safety of the aircraft and all passengers for the duration of the flight, so it's up to their judgement to make sure that a flight is safe.

But a fire on a plane is pretty much the most dangerous event you can have on a flight. Especially lithium battery fires since aircraft don't have the right extinguisher for them, and staff are generally trained to quarantine the fire just long enough so it can be taken care of on the ground.

elcritch

Seems like a “lithium fire box” or perhaps fireproof bag capable of containing lithium fires and smothering them would become standard on planes. Most personal electronics are fairly small as well.

verzali

No, that's a standard part of flying safety. If you are not in the right mental state to fly you shouldn't, and especially not if the lives of hundreds of people depend on you.

cedws

That isn't the point I was making. Read again.

ocdtrekkie

If the pilot isn't feeling the plane, I don't want to be on it either, so I'm not sure that's an "unprofessional" issue.

dghlsakjg

That video was noteworthy because it was such unusual phrasing.

Jhsto

It was United.

thih9

> After checks by the maintenance teams, the device was found

Do we know where the device was found?

potato3732842

Once you know about something you have to "do something" even if that something is stupid.

barbazoo

There is definitely truth to that. Example: Post 9/11 security theatre.

rambojohnson

Because lithium batteries that could now be in the luggage compartment.

mysterydip

Is the risk of a phone overheating and exploding the battery less if the owner knows where it is?

mitthrowaway2

Yes, because if you know where it is, you likely also know it's not wedged into a seat hinge getting crushed as you attempt to recline.

LorenPechtel

It's not about the risk of it going up, but in whether it will be promptly noted and contained if it does go up.

op00to

Overheating? Maybe. Preventing explosion? Absolutely.

jyounker

I think the fear is that the user's phone is in the checked luggage.

protimewaster

At least in the USA, cell phones are allowed checked luggage. However, they are supposed to be powered of and "protected up prevent unintentional activation or damage".

I realize this was an Air France flight, but I suspect the checked rules are nearly the same.

karunamurti

The world needs a new rating like IPX rating for battery fire hazard.

bilsbie

How did they know the phone was lost?

Polizeiposaune

Presumably a passenger came to them and asked for help extracting their phone from a crevice in a seat.

If this keeps happening, providing an on-board toolkit and cross-training flight attendants in proper seat disassembly and reassembly could well pay off.

bookofjoe

Insurance companies and legal departments will nip that idea in the bud.

eqvinox

Turkish Airlines did exactly that (partially disassemble the seat) on a flight I've been on a little while ago. (Someone lost their phone in a business class seat.)

The risks seem to be lower than the ones associated with landing with a device stuck somewhere.

What I don't understand is why they don't construct the seats for less chances of things getting lost in them. Some seats have huge holes to lose things in…

tgsovlerkhgsel

Legal departments advise management, management decides.

In this case, if the legal department paints pictures of doom, and the ops department paints pictures of cost savings, it's up in the air (pun intended) which management will pick.

A competent legal department will provide a realistic assessment of risk to go into this decision making process, not just obstruct everything.

jongjong

It's crazy to think that anyone could, at no cost to themselves, cause a large commercial plane to be turned around and wipe out maybe $1 million dollars of value from the economy; if you count fuel costs, staff costs, lost hours of hundreds of passengers.

yaris

While the point is valid, I can't help but think about "A hacker in a restaurant", english version found here: https://www.linkedin.com/pulse/hacker-restaurant-alexander-s... (it's not mine and I'm in no way affiliated with the owner/author of the page).

subarctic

So weird to me that this blog post is on linkedin and clicking your link opened the linkedin app on my phone

Quarondeau

Airlines have hugely benefited from moving travelers from paper tickets to the use of their phones, where everything is done in the airline's app. Even if a few flights get turned around now and then, that seems trivial compared to the benefits:

- No need to print/distribute physical tickets

- Check-ins via the app reduces the need for ground personnel

- They can push inflight menus, shopping items, promotions etc.

- Flight updates and other notifications can get pushed to your device

- Integration of loyalty systems like airmiles

- They get to track various user behaviors

ghaff

Passengers have benefited as well. Traditional tickets weren’t quite like cash but they were a big hassle to replace if lost.

Zak

Paper tickets, yes. Paper boarding passes, no. Replacing a paper boarding pass has been easy since airlines switched to an electronic ticketing system where the actual ticket is an entry in the airline's database.

_ph_

It is the only sane way to handle things like this and I think it is the reason air travel is so secure that most regulations and practices make sense.

You want the crew to be fully in charge of security. If they think the plane should turn around, it turns around. In the long term it is way cheaper to eat those costs then to start a whole industry about litigation for events like these, probably causing everyone to buy additional insurance etc.

You definitely don't want to give any incentive to anyone to "overlook" possible problems.

franktankbank

Wipe out 1 million dollars from the economy?? Au contraire mon frere they just added 1 million dollars to GDP!

rlpb

This sort of thing happens all the time, just less obviously. For example in my city it's not unusual to hear that a major tram line is stopped during the morning commute due to a car driver blocking it inconsiderately or colliding.

Once amortized against successful journeys the overall cost per passenger isn't significant. When it is, that's when we start seeing liability moved to the instigator.

happytoexplain

This train of reasoning goes to some very sick places very quickly. A more reasonable version of this is "it's crazy to think that anyone could be put in a position to etc etc". I.e. we live in a big complicated world - if an individual drops the production table, almost certainly something else was wrong besides that person making a mistake.

NoahZuniga

I don't think the parent comment is saying that this passenger is at fault, just that there is a lot of potential for abuse.

shawabawa3

"upgrade me to business class or I won't remember where my phone is as we'll have to go back"