Samsung Q990D unresponsive after 1020 firmware update

Where on earth would I even have to go to find a place without there being any 2.4Ghz signal interference?

Inside a microwave oven.

I also have a pair of XM4s. I installed the app briefly when I first got them so I could turn off the voice notifications on connection/mode change, and then immediately uninstalled it and have never needed it again. Why on earth would I want to update the firmware on my perfectly working headphones?

My girlfriend had to wear a sleep monitoring device, and the instructions also had stuff to that effect. including putting all phones in airplane mode and unplug any assistant speaker things you might have. I assume the real purpose of this is to make you actually sleep. But they claimed it was to make the data collect properly...

> In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies.

Having worked for several billion-dollar companies, I can tell you it's very common. The extremely short answer to why is "silos on silos on silos on silos". Quite often, each team rolls things out however the hell they feel like. And the teams don't have very good people on them. It doesn't have to be this way, but the people at these companies simply don't give a shit about doing it in a better way. Bad leadership ensures it continues.

a faraday cage should do the trick

> so as to better prepare for the class-action lawsuit.

I 100% guarantee everyone who uses one of these was railroaded into mandatory arbitration.

Luckily for them no one can listen to their radios now.

Wouldn’t radio silence increase damages to customers and result in increased liability?

That is at least, if their ToS doesn't contain the all-too-common provision that you are simply not allowed to sue.

Yeah, some people say they got replacements through the warranty. The problem is, this thing is really big and heavy, so boxing it up is a real pain, especially if you've had it a while and already threw out the original box.

Also talked about here https://news.ycombinator.com/item?id=23578920

I assume you never bought Samsung again.

'Having' (paid for) a device for not having it for weeks is not that customer friendly attitude. It is almost in the same league with how UK furniture makers exploit customers. You get into the shop, see something nice, start ordering it, casually ask about the delivery date, cancelling the whole thing and run to an Ikea after learning that it will take somewhere between 4-6 months, depending on the workload of the factory. They are insane! I mean those who actually buy this way. The manufacturers are just brazen. Thinking that someone goes into the shop for leaving behind money for the honor of using a product of theirs sometime in the unspecific mid term future, instead of like NOW!? Shameless.

he uses apple may be...

previous used https://appleinsider.com/articles/12/12/13/samsungs-chief-st...

new one uses, but just does not tell it.

apply display is good with apple tv.

and ceo dislikes automatically installed free to play tv apps and ads. as samsung does.

I drive a 30-year-old Nissan pickup truck for this exact reason. Not sure why, but I get a small sense of joy knowing that the corporate overlords aren't "watching" me drive. Of course they're "watching" me on my phone (as I drive the beater truck), but that's a different story.

Not really. My iPhone, and especially my AirPods, have gotten massive feature upgrades since I bought them, and I didn't have to pay a thing.

And I assume my WiFi router updates have helped prevent people doing evil things with my devices.

Samsung's update here is obviously a massive fail, but it's one consumer device out of tens of thousands. I think it's clear the benefits outweigh the harms on the whole. Definitely sucks if you bought this particular soundbar though.

A couple days ago, I was thrown by one of my Windows devices pitching an ad for a video game to me in the notifications. I immediately disabled the related setting, which was of course enabled by default. Every device you buy is rigged by default to encourage you to buy more things.

You don't understand the situation in this case. This is not some auto-update, people have to put some serious effort into updating manually... effin soundbar.

Why on earth would anybody do that? I have these speakers, exactly model D, it works flawlessly either via eArc with TV or Bluetooth with both android and apple, there is absolutely nothing to fix or improve. You have to tinker with USB key and obscure series of actions or install a dedicated app on phone to force an update - why would anybody ever need such an app in first place? I am minimizing amount of apps on my phone, and not installing every semi-unknown low quality crap just because I can. That's basic security 101.

You can tweak basses directly on remote for these. These speakers are not HiFi albeit cca fine performers, realistically you will never need more from them (and TBH that one feature is absolutely stellar idea that many much more expensive receivers don't have, when kids go sleep I lower basses since they travel easier through walls and doors).

Its like pushing unknown BIOS updates to motherboard when your PC works perfectly fine, and then complaining it isn't anymore. Its sad state of 2025 electronics in general, but it was exactly same 10 or even 15 years ago, this ain't something new or unknown.

You will own nothing, you will have no privacy, and you will be happy.

(Or not, of course...)

I have a similar experience with my high-end Samsung TV from 2013. The TV itself still works perfectly so I'm not replacing it soon (still 1080p, not 4K, but...), but over time, Samsung has steadily removed key features with each update. When I first bought it, it supported Skype video calls (and now the integrated webcam can't be used at all), IPTV streaming, and various third-party apps — all of which are now gone.

NEVER BUYING A SAMSUNG TV AGAIN

Contrary to lots of other opinions here, I bought a 65" Samsung TV at the beginning of covid and I sincerely don't have any significant complaints. The remote is easy to use, launching apps is straightforward, connecting an ARC soundbar was no problem, nor was connecting a Chromecast and an Xbox, and it "just works". Every once in a blue moon (maybe twice a year-ish) I've had to power cycle it to fix a wifi connectivity issue, which may well just be a result of DHCP lease expiration on my network.

I have a modern Sony Bravia, too, which is running "Google TV" natively. On the plus side, the UI is just about identical to what you get with a Google TV dongle (which I also have, plugged into an old 32" monitor in front of my bike trainer), but it's also a really heavy interface that's also increasingly rich in ads. If your household is like mine, and holds subscriptions to a half dozen or more streaming services, some of which are bundled and some of which are either discounted or comped via entirely different subscriptions (mobile phone) or membership (credit card), it's really not helpful to have Google show me subscriptions I might want to add-on to my Google TV sub, nor do I appreciate seeing ads for content from things I don't subscribe to. Also, the Sony remote has about 50 buttons -- not a fan.

All things considered, I end up having to fiddle with the Sony TV far more frequently than the Samsung one, usually because of network or app issues.

We have an old Roku stick plugged into an old tv in a spare room, too, and it's almost intolerably slow. It's primary use case is to plug into our projector for backyard movies in nice weather, so I keep it around, but man is it dog slow.

We bought a samsung tv in 2016 and it slowly became unusable by mid-2020. Fortunately it got dropped by the movers and we were able to justify buying a new TV (LG). The LG UI/UX is awful though, I wish we'd bought a sony. LG TVs don't have a way to simply select "HDMI1/2/3/4" you're stuck using it's "smart" detection system, which can only be reset by physically unplugging the HDMI cables from the back of the TV, which is never easy to get to. Apparently the solution is to buy Sony and just pay the extra price.

I have a "smart" Samsung TV in my home office but it's never been plugged into the network and has a chromecast and various networked devices plugged in to it as a "dumb tv", that has been working out great, the TV still turns on/off easily and is as fast as the day I bought it (makes sense, it's still running the factory firmware).

I never worked for Samsung, but I built TVs for JVC and LG, among many other brands. I don't work in consumer electronics anymore but a decade ago that was my field.

TVs are a wildly unprofitable business. It's astoundingly bad. You get 4-6 months to make any profit on a new model before it gets discounted so heavily by retailers that you're taking a bath on each one sold. So every dollar in the BOM (bill of materials) has to be carefully considered, and not far back the CPUs in practically every TV was single core or dual core, and still under 1GHz. Bottom of the bin ARM cores you'd think twice to fit to a cheap tablet.

They sit within a custom app framework which was written before HTML5 was a standard. Or, hey want to write in an old version of .NET? Or Adobe Stagecraft, another name for Adobe Flash on TV?

Apps get dropped on TVs because the app developers don't want to support ancient frameworks. It's like asking them to still support IE10. You either hold back the evolution of the app, or you declare some generation of TV now obsolete. Some developers will freeze their app, put it in maintenance mode only and concentrate on the new one, but even then that maintenance requires some effort. And the backend developers want to shutdown the API endpoints that are getting 0.1% of the traffic but costing them time and money to keep. Yes, those older TVs are literally 0.1% or less of use even on a supported app.

After a decade in consumer electronics, working with some of the biggest brands in the world (my work was awarded an Emmy) I can confidently say that I never saw anyone doing what could be described as 'planned obsolescence'. The single biggest driver for a TV or other similar device being shit is cost, because >95% of customers want a cheap deal. Samsung, LG and Sony are competing with cheap white label brands where the customer doesn't care what they're buying. So the good brands have to keep their prices somewhere close to the cheap products in order to give the customers something to pick from. If a device contains cheap components, it was because someone said "If we shave $1 off here, it'll take $3 off the shelf price." I once encountered a situation where a retailer, who was buying cheap set-top boxes from China to stick a now defunct brandname on, argued to halve the size of an EEPROM. It saved them less than 5c on each box made.

For long life support of the OS and frameworks, aside from the fact that the CPU and RAM are poor, Samsung, LG and Sony don't make much money from the apps. It barely pays to run the app store itself, let alone maintain upgrades to the OS for an ever increasing, aging range of products.

And we as consumers have to take responsibility for the fact that we want to buy cheap, disposable electronics. We'll always look for the deal and buy it on sale. Given the choice of high quality and cheap, most people choose cheap. So they're hearing the message and delivering.

I also had the Baywatch bug. Neo QLED right?

Every time you’d start the tv it’d switch to the Samsung Baywatch 24/7 stream.

So inappropriate for the children.

I pulled my Samsung Smart TV off the network a while ago, precisely because it was getting slower and slower over time. The allegations of spying pushed me over, but the apparent belief that they own my TV would also have done it.

I want a separation between my display device and the thing serving it anyhow, but that's just me in my techie world. The fact that performance got worse with each update, though, that's just over the line for everyone. I mean, if you're going to babble about how you're upgrading my experience, shouldn't you, you know, upgrade my experience instead of constantly downgrading it? My experience gets downgraded, but gee golly, it sure seems like yours is getting upgraded.

Well. It's really not that hard to not plug in the ethernet cable.

My Roku boxes have also had the same trajectory over the years. As time rolls on, they just get slower and slower with each update. Slowly, but surely. How exactly this is accomplished I'm not even sure, it's not like they're overflowing with new features or doing bold new computations for my benefit. They just get a little bit slower every effing time. But at least replacing my Roku boxes is $20-40 now. Hey, sure, OK, a $40 thing probably can't be expected to work 5 years from now. If nothing else, video codecs do march on and specs may exceed what the hardware decoders can handle. OK. My $1000+ TV does not get that grace. It damned well better be able to turn on in less than 30 seconds, even 10 years, 20 years from now. No excuses.

I find it appalling that no matter how much money you spend on a Samsung TV, you'll get banner ads in the fucking source switcher. Absolute total disregard for their users.

LG still has bits that are ultimately ads, but at least they're less egregious, presented as suggested content in a Home view that already aggregates content from various sources. Not ads for fucking McDonalds and similar. At least that was the case as of a couple of years ago—I disconnected my LG from the internet the day I got an Apple TV and never looked back.

Just let me buy a large class leading display without trying to insert yourself into my life, please. I'm already paying through the nose for it.

I had a smart TV that gradually got slower and slower until it became basically useless. I figured it was just running out of RAM as apps got larger with updates over the years.

> A failsafe firmware reset back to factory state.

This doesn't work if your threat model includes denying rollbacks to prevent exploiting bugs in old firmware. I'd love to be able to roll-back firmware on some of my devices to allow me to "jailbreak" them using old firmware.

In some cases your newer firmware may be blowing e-fuses that prevent old firmware from functioning. See the Nintendo Switch, for an example.

To be clear: I think this is anti-consumer and wrong, but manufacturers absolutely do it.

Edit: I also think it should be illegal, by way of consumer regulation. I don't think consumers should have option to waive their right to manufacturers not damaging hardware they own.

Most companies don't do this because it's not one of their organizational priorities to have reliable updates. The infrastructure is usually custom built and maintained by a couple of folks who have a dozen other responsibilities they're told are more important. Testing is usually limited by hardware availability and release velocity. "One of every board revision we've ever produced" simply isn't available and waiting two days to run through every firmware version before you release updates is a conversational non-starter with the PMs.

There are commercial offerings (like mender.io, never used) that basically specialize in providing rock solid update infrastructure, but that again takes investment and organizational priority that doesn't exist for non-feature code.

I completely agree with both points and would add a third: design for offline use first (maybe treat every OTA update as - this might be the final version this device ever receives). Products should work perfectly fine without an internet connection, heck that's how they worked until 5-7 years ago. Core features should never depend on cloud services, and updates should be opt-in, not forced.

Offline first approach respects user autonomy and creates a natural safety net against bad updates. Plus, it means your product keeps working even when servers change or get shut down years later or a nuclear war happens. Sure, connectivity has benefits, but a speaker's main job is playing sound, not phoning home. Building offline-first also forces better engineering decisions about longevity and graceful degradation.

It's so hard to find any offline-first apps/devices nowawdays, which is sad to see in a world of algorithms and AI.

This whole situation reminds me of this: https://programmerhumor.io/linux-memes/thats-the-attitude-sa...

I get the sense that #2 is viewed as a risk for DRM, given all the work that goes into preventing firmware downgrades to potentially insecure firmware. Specifically thinking of the Nintendo Switch[1] that goes so far as to blow fuses on each firmware upgrade!

https://news.ycombinator.com/item?id=23534793

Sonos completely missed the boat on these two simple concepts as well.

See their new app debacle which coupled a non-reversible firmware update that made the hardware incompatible with the old app.

For this $1500 street price soundbar, I'm wondering whether they consciously decided not to invest in BOM cost or software effort that would help avoid bricking.

I'm not sure I understand various industries' conventions...

While interviewing for a principal engineer job, I was meeting individually with a bunch of team leads and managers, and one engineer asked how would I design firmware updating for the company's product (which was more critical, complex, and expensive than a soundbar).

I assumed they were probably trying to see whether I would throw in some robustness/resilience (not oversimplify it). So I sketched it out, while hitting notes like diffs, downloading and assembling in staging space, imperfect networking, having at least two firmware "slots", backing out upon boot loop or failure soon after boot, gradual deployment to installed base, contrasting with some less-critical consumer product firmware update practices, etc.

(Either that was a bad answer, or they got distracted thinking about something I'd said, because I was getting odd subconscious backchannel cues, and they were unresponsive when I tried elicit more requirements or guidance about what they were looking for. Maybe there was some standard embedded systems programmer canned answer that I was supposed to recite (analogous to the Web brogrammer 'system design' interview), and they couldn't think of how to nudge me towards the shibboleth without saying it?)

Great points! As an addendum to this, if #2 becomes untenable for whatever reason (such as a vulnerability in the factory firmware image), then this #3 would be good to strive for as well:

3. have a set of conditions to mark the running firmware image as "safe" and have it become the new fallback firmware image for this scenario. That way you can have a recently up-to-date firmware version constantly trailing the new ones

This is what everybody wants, but almost nobody does. Time to market, etc.

I swear AirPods in general are just less reliable than they used to be too. I feel like I need to be doing incantations for them to work sometimes, whereas I recall them feeling like magic compared to BT headphones I've used in the past, the way they would seamlessly pair, start/stop music when you pull one out, etc.

It reminds me of some discussion I was seeing the other day about how the dynamic island on the newer iPhones is way buggier than it was at launch. Someone suggested that this happens because the S-tier engineers are tasked with building these things to blow everyone out of the water at launch, and then B-tier developers are tasked with maintaining them for the following years, at which point stuff starts regressing.

FYI: The Bose app also phones home with your media metadata by default. There's an option to disable it tucked away on the same screen as the Privacy Policy.

"never take updates unless you need a specific fix"

Weirdly, serious groups, among them Signal seem to be clueless about this rule. In Signal, in their security concious context, this is a bit of puzzle to me why. They have updates every few days sometime, but no more than 2 weeks pass by without their update banner appears in the most prominent spot in their desktop app: above all of your recent chats, with background higlight to pop out even more, if someone would miss in important messaging. Like if this was the most important thing for everyone around - so much that it is made not possible to turn off -, to keep their software very very fresh, the freshest possible! It is generously allowed not to download updates immediatly, but that's it. The alert is always there.

But there are so little changes between updates. Once I checked the history, dominantly marginal things. Yet, the prime spot in their UI is occupied with these marginal things too, all the time (it must not be critical update in every few days because that frequency of security risks would be too worrysome for an app like Signal!).

And this is just one of the examples out there, there are too many similar ones (serious or marginal use apps alike).

Looks like software engineers lost sense throughout time, thinking the central spot of the user's mind is occupied like their own with the maintenance and state of their precious product. Not the task at hand where some whatever tool should help, without grabbing the attention away from the task all the time (also with all those frequent 'helpful' pop-up tips many software employ - I am looking at you Teams as prime perpetrator - for self advertisement, that is an other senseless narcissistic attitude).

My strategy is to buy cheapest TV on the market (which is usually an ad loaded Crapware like hisense) and then never ever connect it to the internet but use HDMI to plug into a dedicated computer.

Basically all I need in a TV apart from the display is an HDMi. It works amazing, been using like this over 10 years now.

Yes I’m always very surprised that people deal with the awful software that are on the TVs.

I use an Apple TV which, while a relatively expensive solution, has a clean interface and integrates well with the rest of my hardware. Plus rarely are there ads being shoved in your face in the OS/Home Screen. Apps can still do as they like of course.

This post is about a soundbar, not a smart TV.

Do you find dumb TV software (dynamic backlight controls for example) and hardware on par with smart tvs?

I lump modern TV bullshit (crappy "smart" features, motion smoothing, horrible default settings) in with modern car bullshit (huge touchscreens everywhere, the near total death of real physical controls).

Everyone you speak to at best is ambivalent and at worst vehemently hates it. And yet there's no sign of it slowing down. It's baffling.

Same.

I bought a couple of Chromecasts for that reason but they're supposedly discontinued now.

Assuming English is your first language, I can probably guess which specific parts of the "channel 4" Russian pronounciation gave you trouble. I'm sure your effort was valiant, but the language is just so different compared to English

Their hardware is technically great. It is the software that sucks.

reclameaqui.com.br is usually helpful.