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My Amazon TV Now Unmutes Itself During Prime Video Commercial Breaks

modwilliam

Would be good to know if this is actually true. From a comment in the thread:

> Assuming that you tested that this happening only during commercials. When you google the issue, it seems like a lot of other people are saying that it unmutes in general after 5 seconds, which matches what happened to you from the video.

xattt

Why would a TV need to unmute itself after 5 seconds?

omnicognate

It wouldn't, but could do as a result of a bug that has nothing to do with trying to force you to listen to adverts. My Apple TV box, AVR and TV between them sometimes seem to get into a state where the sound is muted and whenever I unmute it, it unmutes and immediately mutes again. I have to reboot the Apple TV box to get the sound to stay on again. So this sort of thing does happen.

BeetleB

I may be dating myself, but there was a time when you could buy a TV and not have to worry that something as basic as volume control might have a software bug.

So you're right - it may not be a nefarious thing related to ads, but for people like me, that's an irrelevant detail. I don't even want to think about buying a TV that can't get volume control right.

foobarian

Funny how the bug is not muting the TV during commercials, eh?

cmeacham98

Presumably it's a bug/defect in the TV.

While that is stupid and I would return such a defective product, there's a difference between "my TV's mute is broken" and "my TV specifically unmutes itself during ads".

doublerabbit

For the same reason of Netflix requiring writers to announce what there characters doing. [0]

"I'm about to unmute the TV and watch an advert from Amazon"

[0] https://www.worldofreel.com/blog/2024/12/27/netflix-tells-wr...

lqet

Yeah, I also strongly suspect that this is either a software bug, or something is wrong with the remote. Here is an issue which seems to hint at a hardware problem: https://www.amazonforum.com/s/question/0D56Q0000DailmRSQQ/mu...

> But if I press the mute button real hard, it mutes. Same with unmute: if I press it real hard it unmutes. If I press the button normally, it mutes for 2-3 seconds and then unmutes on its own.

Another issue when a soundbar is connected:

https://www.amazonforum.com/s/question/0D56Q0000DkFJCFSQ4/fi...

> Same behavior. None of my FireTVs will stay muted when hooked to a soundbar via HDMI/earc. This is software related to a FireTV update in the last year as it is happening on all firetvs despite the soundbar bar and did not have this behavior when initially set up.

AnimalMuppet

That's still not good. If I mute the TV, it shouldn't unmute itself. It should stay muted until I unmute it.

modwilliam

There's a big difference between a bug that slipped through during a release or two and an actively user-hostile design decision

BeetleB

For people like me, that's an irrelevant detail. I don't even want to think about buying a TV that can't get volume control right. It's a basic feature that should never break - and one shouldn't have to wait for a firmware update.

ryandrake

To the end user, there is very little difference. It's not doing what the user expects, regardless of intent or lack of intent on the part of the manufacturer.

AnimalMuppet

I agree. The bug is bad enough - it would be an appalling QA failure. The design decision is much worse - maybe worthy of a class-action lawsuit.

So: Is it a bug, or is it a deliberate "feature"? Is there any evidence, one way or the other?

oneeyedpigeon

Or maybe until you turn it off and on again.

madmulita

What do you mean "My TV"?

xattt

Same way that people refer to a house under mortgage as “their” home.

Edit: How about a rental in a building with ads in the elevators?

JJMcJ

They do own the house. The mortgage holder has a security interest in the property.

readthenotes1

Your idea of ownership is simplistic. Around me, the local government owns the home as can be easily found out if you don't pay your annual rent called "property tax".

Even if you are not a homeower, you still are not free and clear...

deskr

You mortgage your TV?

ta1243

in the UK people used to rent TVs, a company called "Radio Rentals", and in the days when TVs were unreliable it made sense - you paid a fixed amount per month and got a working TV in return. A service like any other.

That was more akin to renting a house though, rather than borrowing money to buy a house.

ta1243

Very very different, and something which lets the advertising industry of the hook

drawkward

Advertising is a virus. It will take over all ecosystems.

magic_smoke_ee

Isn't it a subset of the problem of "excessive, continuous profit maximization is a virus", and advertising is just one obvious manifestation of it? Maybe we need social ventures along the entire stack of hardware, software, and cloud platforms? And then group buys for licenses to and streaming of media?

bn-l

If it wasn’t effective it would go away. Enough people out there are actually clicking on these things to be profitable. Who are they? I’ve literally never clicked on an ad in my life. I’m pretty sure no one I know has also (I hope) so who are these people clicking and paying.

beepboopboop

I don’t think OP is saying it’s not effective. It can be a virus and effective. The point is more about the consequences.

ryanianian

Even if you don't click it, you still receive the message. A big part of marketing is repeating the same thing over and over again in multiple forms so it sticks with you long enough to inform a purchasing decision.

ta1243

I have so many things lodged in my brain from TV adverts in the 1990s, I'm confident that I make purchasing decisions skewed by those.

Ultimately in a fight between a trillion dollar brainwasher and me, I'm going to lose.

93po

go ask anyone who uses tiktok or instagram regularly, literally everyone woman/femme person i know who uses either platform has bought stuff off of it before

drawkward

As someone who worked in the ad measurement space for over 15 years: we have no idea what is effective. Advertising measurement is a morass of misaligned incentives.

The marketers at a company that buys advertising do not get their bonuses because of effective, accurate ad measurement. They get their bonuses because their advsrtising "worked". How do they know it worked? By hiring a third party wo uses statistics to estimate an almost entirely unobservable thing: how many widgets were bought that would not have been bought in the absence of advertising.

Well guess what, there are many vendors that offer these "measurement" services, and when you debut a provably more accurate measurement methodology than your prior one, but the results are lower than the less accurate one? You lose business to companies that give better (i.e., higher) results.

This is easily solvable: ad measurement should be accountable to the CFO and not the CMO. The CFO cares if advertising wastes money; the CMO gets their bonus if the advertising "worked".

A few years ago, Freakonomics Radio [1, 2] had a very good 2-part overview of recent ad research done by the University of Chicago [3] and other academics. Their research, which is divorced from the same misaligned incentives I cited above found that ad effectiveness is vastly overstated. At that year's advertising research industry conferences, where some of the academics were invited to speak, they were pilloried by the research heads at some of the biggest people in the ad research industry.

It's all super fucked.

[1] https://freakonomics.com/podcast/does-advertising-actually-w...

[2] https://freakonomics.com/podcast/does-advertising-actually-w...

[3] https://www.chicagobooth.edu/review/why-power-tv-advertising...

I'll add a little more: the vast majority of statistical tools used in ad measurement are basic basic things that have zero hope of extracting causal relationships between ad exposure and behavior. Even many of the more advanced tools have issues with the fact that advertising is usually targeted in one way or another, thereby creating a bias in your test group.

Add to that the fact tbat advertisers commonly time their ad spending with times of peak seasonality or big sales, thereby creating all kinds of endogeneity problems gor a would be statistical researcher. Third, consider the walled gardens: so much advertising happens in them that it is nearly impossible to get a full view of whether your control group is truly unexpsoed to advertising. Fourth, there are vast difficulties in linking online behavior to brick-and-mortar purchase outcomes. Finally, consider the notion that the advertisements qnd advertised products themselves change quite frequently: the results of one ad study are not necessarily applicable to future behavior.

As i said: we really have no idea beyond very basic notions what truly works and what doesn't. Some advertising very likely works; others very likely dont.

jsheard

Another step closer to that one Sony patent being realized: https://www.snopes.com/fact-check/sony-patent-mcdonalds/

jasonjayr

> PLEASE DRINK VERIFICATION CAN TO CONTINUE!

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gausswho

I'm surprised we haven't seen the "AI-powered" uBlock Origin of video yet. Not blocking by the web request but rather by analyzing the video signal itself.

Or even a nice appliance-tier solution. I want to buy an HDMI splitter that when it sees an ad coming through Input 1, switches to Input 2. Switches back to Input 1 when its over.

For folks still stuck with cable TV this is Nobel Prize territory.

reginald78

This was an ancient feature that was used when DVR/PVRs were popular to remove ads from recorded files. IIRC it used a heuristic to see if things matched but commonly it would just key off of obnoxious volume.

A guy at work mentioned using one of these on a football game and it reduced the runtime to like 45 minutes.

qwertox

These SBCs like Radxa ROCK 5 have HDMI in and out, and a good amount of processing power. If it weren't for HDCP, we might see some OSS solutions in the next couple of years.

nhance

I've looked multiple times for something like this that I could load onto my nvidia shield, but nothing seems to exist.

There is a tool available for chromecast that works very well, but my ideal solution would be an app I can load onto the shield that auto-mutes during ads and un-mutes when the ads are finished.

If I didn't already have my hands full with side projects, I'd dig into this on my own time.

gausswho

I agree even just an auto mute functionality would go a long way.

People used to hack on this stuff decades ago. I suspect it's not as common now because for those who care (said hackers) they already cobble together some ad blockers and pi-holes. But ad delivery has stained so much daily life now they've sweetened the pot for a new generation of, not ad blockers, but... video shields?

I might have talked myself into tinkering on this. Curious what tools HN recommends.

DamnInteresting

SponsorBlock[1] does a pretty good job of skipping inline adverts and similar stuff on YouTube. It is, however, crowdsourced rather than using machine learning (so far as I am aware).

[1] https://sponsor.ajay.app/

MourYother

Arguably we have the RI-powered uBlock called Piracy

Super universal.

pixxel

Nice for sure. Until then: pay for sub, never use it, grab content from ‘other sources’.

Apps like https://overseerr.dev make it incredibly simple for household members to request content.

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A_D_E_P_T

Buying electronics from Amazon means getting ads -- and always in the most obnoxious way possible.

I got a Kindle Oasis as a gift /w lockscreen ads, and it's unbelievable how annoying and embarrassing they are, and many are for AI-generated gibberish. And that's a Kindle. Now just imagine living with an Amazon TV...

BeetleB

> Buying electronics from Amazon means getting ads -- and always in the most obnoxious way possible.

Customer obsession at its finest.

https://www.amazon.jobs/content/en/our-workplace/leadership-...

jsheard

Not to excuse the ads, but apparently it's pretty easy to scam their customer support into removing them for free. Just send a support message saying the Kindle belongs to a kid and you're concerned about them seeing inappropriate ads, or something along those lines.

A_D_E_P_T

Thanks. That's a good tip. And not even much of a scam: I do have a kid who uses the device, and they do push ads for vaguely pornographic romance novels. (Though I've never read a romance novel in my life...)

jsmith99

No scam required, if you ask nicely they are usually happy to. Not always, but you could always try again with a different agent.

JJMcJ

If not that, a relatively small fee will remove the ads. I believe it's under $20, one time.

SoftTalker

They'll probably come back when the next update is pushed. That would be my bet, anyway.

ta1243

Or just buy the non advert infected one.

linsomniac

ProTip: If you download Prime video content and then watch it downloaded, it doesn't have commercials. Not sure if you can do that on their TVs, but seems to work fine on my Android phone and Fire tablet.

Note: I haven't tried it for ~3 months, I just stopped watching Prime content. With as easy as this is, it's easier to use other providers that don't do this, and their user experience was already pretty bad. Searching through for something to watch and then finding I have to pay $15 to watch it is so annoying.

ta1243

ProTip: If you cancel prime then you don't see any prime adverts.

I love paying for content. I'm not going to support double-dipping.

linsomniac

I did the math last year, and with the discount on things I buy from Amazon cancelling Prime would cost me hundreds of dollars per year. So for me, cancelling Prime wouldn't send the signal that I'd want it to. As far as not purchasing from Amazon to being with, nobody else is even close, sadly.

more_corn

The prime discounts are fake. Cost compare to Walmart. Their shipping is also free and fast. I hate Walmart, but I hate them slightly less than Amazon.

Mindwipe

> Not sure if you can do that on their TVs

You can't.

cowboylowrez

thats amazing, we've finally arrived at our destination, "shittopia"

Dansvidania

I wish we had arrived.. I think we are just getting on the way

JKCalhoun

All the stops for some time have been for Shittopia.

You can loiter a bit more though if you like, it looks like there will be plenty more stops for Shittopia. (We might in fact be on the Shittopia Line.)

afandian

Spotify paused its adverts if you muted or turned the volume down back at least a decade ago.

jsiepkes

While I fully believe Amazon to be capable of making such an atrocious product it could also be that the "mute" function is broken in it's entirety (i.e. unmuting after a couple of seconds). The person just hasn't noticed because they only use the mute function during commercials.

oneeyedpigeon

Like all the worst reddit threads, the person who posted it does not seem to have engaged with it at all. I cannot find a follow-up comment from them. That suggest to me that they are overplaying the issue.

c64d81744074dfa

Very Black Mirror indeed: "View Obstructed - Resume Viewing". From the episode Fifteen Million Merits.

mrichman

Pretty soon we'll be seeing McDonald's product placement in the next shitty Lord of the Rings season.

ryanianian

Frodo's eating a green-screen-like blob that your TV erases to add in a Big Mac. The car Vin Diesel is driving gets automatically replaced by the 2035 Audi. The actor just mumbles a thing, and the TV replaces it with company names in the actor's voice.

pryelluw

McFrodo has a nice ring to it.